PandaCasino - Player’s account is closed with no response.

I am signup this site free 10 dollar bonus I am completed waggering requirements I am win 100 usdt first time try to withdrawal my withdrawal rejected please complete your kyc ok I am uploading your documents kyc verification done I am try to login your account multiple accounts I am speak customer service why my account close. She was not tell me godpromise not multiple accounts please tell me second account user id she was not responding response I am trying to email but not answering

Dear Vikas321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly you are not aware of creating multiple accounts at this casino?
• Is it possible that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

No I am not create multiple accounts please check no create any accounts from household only one account no you please enquiry which multiple accounts please enquiry this casino I am playing roulette live

Thank you very much for your reply, Vikas321. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.