Panda05 Casino - Player’s withdrawal has been delayed.

As you can see, they always paid.

Dear Rsfa345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

There is one of them that has been parked for 10 days

It didn't go into my account There are three withdrawals stopped

They always paid me and suddenly they didn't pay the support so I lost my deposit and what I earned in it if they don't get in touch

Seriously, I don't know if it's worth it, but only Brazilians play in unsupported casinos. I'm hopeful that Casino Guru will help me.

Now there are more pending withdrawals

Dear Rsfa345,

Have you received your withdrawal from the casino yet?

I couldn't and I can't even contact support.

Thank you for your reply, Rsfa345. Could you please clarify when exactly you requested the last successful withdrawal and how many days it took to be processed? Did you use the same withdrawal method in the past?

Have you accumulated your winnings with or without an active bonus?

I didn't accumulate a bonus, I made a deposit, my last withdrawal was successful, it was on November 6th, it fell on the same day in a few minutes, it never stopped on the platform now that it's like this

I started playing on it since month 07 and I always withdraw my winnings I didn't change the withdrawal methods they are the same it always fell at the same time I made the winnings and I made the withdrawal

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I tried to contact them but support stopped, I can't talk about the problem, I'm really worried because I invested money in the platform

Thank you very much, Rsfa345, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Rsfa345,

I've reviewed your case and am sorry that you came across such a problem at Panda05. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear Panda05 Casino, I'd like to invite you to participate in the resolution of this complaint. Can you please share more information regarding the case? Could you please specify why the player's last withdrawal requests were not processed?

If you have any supporting evidence relevant to the case, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

I couldn't contact the casino

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia