HomeComplaintsOrion Spins Casino - The player's account got closed.

Orion Spins Casino - The player's account got closed.

Amount: £30,000

Orion Spins Casino
Safety Index:Low
Submitted: 18 Sep 2022 | Case closed : 04 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's account got closed after requesting a high withdrawal. The complaint was closed as the player stopped responding.

Public
Public
2 years ago

After depositing 2 times £40 I won £30000 on live roulette linked to Portamaso casino.

When I attempted some type of withdrawal I submitted the same ID I sent to join - umpteen times.

when they finally accepted it, I went to withdraw only £500 of it and the withdraw button was shaded out and didn’t work.

on complaining about it my account was then blocked wit £30000

of my money presumably stolen or written off. Can you please help or publish this review?

Mark Smith.

Public
Public
2 years ago

Hello twelvehundred130y,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Orion Spins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did accumulate your balance with real money or did you use a bonus? Since when is your account blocked? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago

Dear twelvehundred130y,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 years ago

The complaint will be now closed for the above mentioned reason.

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