Onestep Casino - The player's withdrawal is delayed.

On 20 April 2023, I withdrew €190. The game account has been verified by the Casino and I received a confirmation by email

The chat does not work (the bot only responds, cannot talk to a live person)

When I ask for the money by e-mail, I always get the same answer that "unfortunately, we have a backlog, so the withdrawal will take longer"... and "the confirmation of your game account is of the utmost importance to us, that's why it takes longer than normal"...

But when the game account is already confirmed, what's the problem?!?😂

Hello hennao79,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Onestep Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

On April 20, 2023, the first confirmation of the game account came.. On May 8, 2023, they asked for a selfie with the passport..

The last time they answered my question on May 6, 2023, "how long will it take for my repatriation", answered that they have a backlog.

I played with real money, without a bonus.

Hello hennao79,

So basically the verification begin on 8th of May? If yes, please note that the process may take up 14 days. If it's been longer, we can try to intervene.

Money paid👍 four weeks passed since discharge😡

Thank you hennao79 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick