The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We were forced to close this complaint because the player didn't provide any supporting evidence.
Onestep Casino - Player complains that he didn’t win anything.
Amount: €1,500
Onestep Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Onestep Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello.
It's good that there is a site like you where you can write negative experiences.
I advise everyone not to deposit at this casino.
I was literally lied to and cheated out of my money here.
I just want to write my experiences here for the last three days with a loss of 1500 euros.
My favorite games Book on Dead, Legacy on Dead and Super Seven and Fruits stopped bringing any winnings at all after I complained to this casino. I was able to play whatever I wanted nothing no free spins no winnings. Extremely noticeable.
Winnings if you're lucky after you've already deposited enough are generally capped.
Withdrawals that are canceled are completely lost without a chance.
This casino should be sued.
I know that when you play, you lose.
But here it is a tangible scandal.
This casino would have to have its license revoked.
In conclusion I say don't play at this casino.
By the way, I can say from my side that it's not better at many casinos, but it doesn't get any worse here.
Automatic translation:
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1 year ago
Dear leber123,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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1 year ago
Dear leber123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
I was aware that you had no positive news for me.
The casinos know very well that it is almost impossible for players to prove their fraud schemes. And they take advantage of that.
I can only say for myself that I tried the casino again. Nothing has changed. The fraudsters would have to be stopped and their license revoked immediately.
What's even worse is that since the beginning of the year the chat with such long waiting times from 40 players in front of me and you can no longer get hold of an employee.
It's all tactics from these scammers.
For me it is undoubtedly by far the most unfair casino.
I wish I had never played here.
To all those reading this, give the casino a wide berth.
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1 year ago
Thank you for your reply, leber123. Please understand, that it is very difficult for us to proceed with this case without supporting evidence and I am forced to close this complaint. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
