Olympia Bet Casino - The player's verification is delayed.

I was referred to this casino by my friend and i deposited 2,500 and after playing sports it became 20,000. Then i tried to withdraw but casino is not paying out. I even sent verification documents but they are not even verifying it since long. They are not even paying out withdrawl. My withdraw was pending since 5 days and i cancelled it myself and withdrew again but it is not even processed. They say that they'll verify in next 24 hours since 5 days. They just copy paste the same message.

My friends told that casino guru solves these problems. Please solve my problem .

Hello pavan2744,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Olympia Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Since 8 days i sent aadhar and selfie with it. I asked them to verify, the casino says they'll verify in 24 hours whenever I ask them. They are not doing it and yesterday they said they kept my account under risk category. I said I could even video call to verify.the problem is they even didn't allow me to withdraw in these days too.

I want to know what the problem is and why they put my account on hold for some auditing. They aren't even replying via mail too.

Well i made a mistake with the date , with yesterday 14 days passed and and they still didn't verify

Thank you  pavan2744 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

The casino said that they processed my withdraw of 10,000/27,000 via crypto from their end but i didn't recieve it. I'll update once i recieve the amount

Dear pavan2744,

Please let me know once you receive the payment.

I am looking forward to your response.

Kind regards,

Stefan

Yeah sure

Still didn't recieve.

Do something please, they said they processed it but i didn't recieve the withdraw. If the processed it i would have received instantly as it was through crypto.

Dear pavan2744,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite an Olympia Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Olympia Bet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear pavan2744,

I am afraid the casino does not intend to respond to the complaints. Do you have any news regarding your withdrawal?

I am looking forward to your response.

Kind regards,

Stefan

Nope but i did complaint to Curacao egaming about it and it's the same , they're not responding. Curacao gave 3 aditional days. Let's hope they reply.

Dear pavan2744,

Thank you for the provided information. Please let me know if you have received any response in three days.

I am looking forward to your response.

Kind regards,

Stefan

Dear pavan2744,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No response from them

Dear pavan2744,

Thank you for the provided information. I will close the complaint as "waiting for the regulator". Please let me know if you get an answer from Curacao egaming. You will be able to reopen the case at any time. Thank you for your understanding.

Kind regards,

Stefan

Dear pavan2744,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at stefan.m@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,

Stefan

Dear pavan2744,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear pavan2744,

I have contacted you by email and I will extend the timer by additional seven days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Kind regards,

Stefan

Regrettably, we have not received any communication from the player. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected." 

The player is welcome to reach out in the future, should they wish to reopen this complaint. We can appropriately reclassify it upon submission of substantiating evidence of the Licensing Authority's verdict. Until then, we appreciate your understanding.

Kind regards,

Stefan, Casino.Guru