Odds96 Casino - The player struggles to withdraw his balance.

i registered on 9th december in odds96 and made deposit of 1400, i have not took any bonus and when i tried for withdrawal, i was asked for documentation , i have submitted all the documents as asked by them, now i can not login to my account it is showing account blocked, also they are not replying to my email , i am enclosing all necessary email here, i request casino guru team to kindly help me in this matter my registered mobile number in odds96 casino is +918091042267 and email id is kiranbir5281@gmail.com

Hello Naman83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Odds96 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

i submitted my documents at 16 december, i had submitted my identity card front side, back side and selfie, then i contacted odds96 support team, they told my it takes maximum 3 days to reveiew documents, at that time my account was working fine and i was able to login to my account, but suddenly on 20 december when i tried to logged in, it showed my account is blocked, and i had already mailed their support several time but now they are not replying, it is very clear they must have viewed my all documents and intentionally blocked my account do that i could not withdraw my money and now they are not replying, so i request you to kindly ask odds96 casino to reply what exactly the issue is, my registered mobile number on odds96 casino is +9180910****and email id is ki*****5281@gmail.com

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear Naman83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.