The player from India had had issues with the KYC process on the Odds96 platform. Despite assurance of a successful KYC completion in three days, the player had received a notification that his account was blocked. The player had claimed a discrepancy in the name used in his Google account and the documents submitted during the KYC process. The casino had accused the player of identity fraud, alleging that he had submitted two sets of documents. The player had defended himself, suggesting a possible glitch in his Google drive and offered to resubmit his documents. After reviewing the provided evidence, we had sided with the casino, concluding that the player had submitted someone else's ID, which was considered fraudulent. The complaint had been rejected as unjustified.
Odds96 Casino - Player's account has been blocked during verification.
Amount: 17,240 INR
Odds96 Casino
Safety Index:Above averageUnjustified complaint
REJECTED
Case summary
I have a account with odds96 and when I try to complete my KYC. My kyc has been failed and the agent said me that your kyc will be completed in 3 days but today I received a email that my account has been blocked. Odds96.in is a fake website. Don't play in this platform and I also suggest my friends to quit the odds96 and try to explore in another gaming website. I'm ready to provide everything but they are not cooperating
My Registered Email ID- atullun513@gmail.com
Hello atullun513,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Odds96Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Did you have any real money balance on your account when it got blocked? When was the last time you spoke to the casino and what was it about? Did they specify what exactly did you breach?.
Looking forward to your answer.
Regards,
Nick
I had submitted my KYC request last week but at that time my kyc verification failed so I contacted their support and they said that kyc will be completed within 03 days but yesterday I got email about the blockage of my account on the account of name discrepancy or submittion of someone's documents for KYC. But I have submitted my KYC documents even I am ready to provide entire documents set which will be required as I am real and I have all documents so I don't fear of pendency of documents. Rather we can also organise skype video call for better verification. The funniest part is they are matching the name with the name of my Google account. This is not a legible form of verification. Let's suppose a youtuber creates a channel with the name of "technical guruji" so in this case he has to submit aadhaar card of "technical guruji"? I don't think is this a correct time of market grabbing. Odds96 should wrap up their business from the entire world as they starred scam nowadays. I have real balance of Rs. 17250 approx
Thanks for your feedback. We'll submit all the necessary evidence to casinoguru directly. I already sent the evidence to Tomas K.
At the same time we would like to once again warn you about spreading this nonsence to the internet, as we told you on TrustPilot - we are going to report you for identity fraud for trying to bypass our verification system with two sets of documents.
Noone here is talking about your Google account name - this is about uploading someone else's documents - that's the case we are having here.
Lets come to the point, don't try to confuse a users with your affiliate marketing wording. First of all you are mentioning that I have submitted two set of documents which is false but for a second if I submitted two documents then is this a crime? Of submitting Like pan card with aadhaar card, voter ID card etc.
Did you try to get clarification from users? Or present your view I thinks there is something glitch in my Google drive therefore you found two set of documents. It's not a big issue sir. He practical after all we are human not a god who don't do mistakes.
I am still ready to submit entire document from initial level as I can't loose my winning amount and won't. If you have any confusion and need clarification we can do the needful as well. Furthermore we can also conduct a conference video call with license regulatory as well to prove you that I have alive and submitted my real documents instead of another.
Have I confirm my name? If answer comes no then how did you justify?
Did I attempt live selfie caption kyc verification? If answer is Yes then how a third person change his/her face to someone face over live face caption high end security?
Did I submitted all the details like name, DOB, address? If answer comes no then how could you failed my KYC?
Did you confirm or try to confirm my name prior of KYC process or during the process of verification? Is answer comes no then it's is breached of code of conduct.
Did you request me for any type of pendency or further investigation prior of account block? Is answer is no then it's a clear sign of scam that when user wins some amount and try to withdraw you cancel their withdrawal request and ask for documents. Once he submitted documents you start your marketing tricks to restrict users for withdrawing.
Waiting for your legal and postive response.
Most probably it's a fault of Google drive. Please come forward and let's wrap the case calmly. No one is here to eat someone's hard earned money
Did you noticed that I have reset my login password just prior of KYC because my password was showing wrong, it gives vibe of unauthorised access of my odds96 account and most probably he/she tried to complete kyc without my knowledge?
The best part is your website permit only 1 time kyc process once it failed users have to complete KYC via email as the kyc verification option will not popour for further verification then how could you received two set of documents? It's a clear sign of odds96 scam. In anyhow email received regarding kyc prior of my attempt then please share the email screenshot with me then I will close my case against odds96 now.
Have I confirm my name? If answer comes no then how did you justify?
Did I attempt live selfie caption kyc verification? If answer is Yes then how a third person change his/her face to someone face over live face caption high end security?
Did I submitted all the details like name, DOB, address? If answer comes no then how could you failed my KYC?
Did you confirm or try to confirm my name prior of KYC process or during the process of verification? Is answer comes no then it's is breached of code of rules.
Did you request me for any type of pendency or further investigation prior of account block? Is answer is no then it's a clear sign of scam that when user wins some amount and try to withdraw you cancel their withdrawal request and ask for documents. Once he submitted documents you start your marketing tricks to restrict users for withdrawing.
The complaint will be now forwarded to my colleague Tomas (tomas.k@casino.guru) who will be handling the complaint from now on.
Best luck resolving it.
Regards,
Nick
Dear atullun513,
Unfortunately, after a thorough review of the evidence we have been provided with, we are rejecting your complaint as ‘unjustified’. There are clear signs proving you have submitted someone else's ID, which is considered fraudulent, not just in this casino but in every other online casino. Think about entering a land-based casino and being asked to show your ID, and you show them the ID of someone else. The consequences could be much worse, as it would be seen as identity theft.
The casino has acted in accordance with its terms and conditions, and we agree with the verdict.
In case you are not satisfied with our decision and you truly believe your complaint is justified, I would recommend lodging an official complaint with the casino’s Licensing Authority, although I believe their ruling would not differ from ours.
Kind regards,
Tomas
Casino.Guru
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