HomeComplaintsOdds96 Casino - Player's account has been blocked.

Odds96 Casino - Player's account has been blocked.

Amount: 20,000 INR

Odds96 Casino
Safety Index:High
Submitted: 01 Dec 2022 | Case closed : 20 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

I have deposited today 20k in my odds96 account my email id: r***20@gmail.com


After doing some gameplay i will place withdraw request and after some time i will try to login it shows your account as been blocked


My account already verified with my government id aadhar card+ selfie all done


So I request you to please unblock my odds96 account and then give my deposit amount of 20k atleast

Edited by a Casino Guru admin
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1 year ago

Dear rajredmik20,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you make any successful withdrawals in the past? Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

No i don't make any successful withdrawal in past. With any bonus . Yes I have tried to contact them


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1 year ago

Thank you very much for your reply, rajredmik20. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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1 year ago

Dear rajredmik20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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