The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Ocean Breeze Casino - Player complains that he didn’t win anything.
Amount: €250
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
Ocean Breeze Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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4 years ago
Translation
In € 250 played on 50cent not even a win of € 20 no free spins. I've never seen or seen anything like it. Very bad casino
Automatic translation:
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4 years ago
Dear Sandro,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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3 years ago
Dear Sandro,
We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
I am already aware that it is a matter of gambling. But in almost 25 years since I've been playing, I've never seen anything like it. Imagine that 250 € is the initial sum per spin 0.50 cents I got a few minimal profits of at most 2 €. That's over 500 spins. Since then not even to achieve a profit of 20 € let alone to receive free spins that is very strange. I've been playing for almost 25 years and I've never seen anything like it or even heard it. For me it was the worst casino experience ever. I feel cheated. Nothing came from the casino. This is not how the slots work. Nobody can tell me that. It gives me the impression that it's all about rip-offs!
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3 years ago
Dear Sandro,
All the flaws of Ocean Breeze Casino are mentioned in our review https://casino.guru/ocean-breeze-casino-review. A number of complaints and unfair terms and conditions, all those factors have contributed to 3,1 rating. As you can see from all of the information in our review, Ocean Breeze Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.
If you have any supporting evidence or more detailed information that would help to build our case on, please do not hesitate to forward it to me, otherwise, I will be forced to reject your complaint as it’s too general without relevant proofs. Thank you for your understanding.
