The player from Sweden was awaiting a withdrawal of $11,072 after submitting all necessary documents and not using any bonuses. He had not received any response from the casino despite making two deposits. The issue was resolved as he confirmed receiving his winnings after a successful test withdrawal.
Norsewin Casino - Player's withdrawal is delayed.
Amount: $11,072
Norsewin Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
I won 11072 usd here. Am wating for a answear from the casino. I havent heard anything yet. I have sent in all docmenets, i have not used any bonus. I am wating for my withdrwal. The livechatt was of in the morning so i am litel bit scerd, i have done 2 deppoisets in this casino , no bonus.
can you guys see how my withdrwal is going? Or ask them? I have video proff and i have screenshoots.
thank you!
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2 months ago
Dear Ilovemydad_92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
It's my first withdrawal. I have never made a withdrawal. No response from them. You have these as your partners, this casino is not a scam I hope? Is it a legit casino?
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2 months ago
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I see that this company is opening a lot of new casinos. Am afraid now that I will never get my money. I am still awaiting their response.
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2 months ago
, i have sent all the domcements now. And they have accpetet now, now they told me to do a test withdrwal of a smaller amount before i can make a big withdrwal. I did it and am just wating for the test to be accpted and then they told me i can make a bigger withdrwal. I will uppdate here , thanks!!
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2 months ago
Thank you for your reply, Ilovemydad_92. I will keep this complaint open until you confirm your withdrawal(s) has been successful. Please keep me informed about any further developments.
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2 months ago
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Haven't received a response from them today. Nothing happened still waiting. Live chat is down. My withdrawal that was supposed to go through today has not been approved.
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2 months ago
Dont worrie guys if you have winnings here, they payout. If they pay this amount they will pay any amount!
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2 months ago
Dear Ilovemydad_92,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
