NorgesSpill Casino - The player's winnings got capped.

I played on Norway's spill and I used to get up to 9-10 thousand but I cleared it myself so I put in again with 3000 thousand and they want to withdraw but it didn't work suddenly there was only 1500 hundred there yes start writing with customer service I gave them all the stuff, what they said, since then, it hasn't entered my account, yes, I only get a robot down, yes, I'm trying to get in touch, I hope you can help mvh jörn bakke

Hello jopplin6,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NorgesSpill Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? is this your first ever withdrawal request in the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hi yes they got my papers and phone number and driver's license on 20230516, yes that's the first time I played with my money and the bonus you lost almost everything didn't have much left and the bonus was gone sent my shave because she said it was missing then we talked about this and my money, then she said that she would check and see if there was anyone there, and not a single person answered me

Hello jopplin6,

As the verification may take up to 14 days, I would recommend to wait only for that to be processed. Also please forward your deposit, bonus and betting history to nikolas.b@casino.guru for further review.

ok, but why do they shut me down and refuse to answer me, I think you are strange

Hello jopplin6,

I did not receive any e-mail from you yet. Can you please forward it as we can't proceed in complaint without any additional proof?

Hello jopplin6,

Please send it to nikolas.b@casino.guru as their format is very small and not visible at all. Also if you did send the same documents to the casino I would definitely recommend to resend them in a much more visible format.

no, now I'm reporting them to the gambling commission, tired of this

Hello jopplin6,

Unfortunately, if you refuse to forward additional evidence, we will be forced to close the complaint. I really hope that you will be able to resolve it with the licensing authorities but as we do not have the requested evidence, there is nothing we can do.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick