The player from Germany is experiencing difficulties withdrawing funds, due to unfinished verification and he cannot withdraw to preferred payment method. Casino didn't respond.
NordSlot Casino - Player’s struggling to withdraw winnings.
Black points: 281
Amount: €1,083.85
NordSlot Casino
Safety Index:Above averageSafety Index
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6.9
NordSlot Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
9 months ago
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3 years ago
Translation
The provider is delaying my verification process.
I hear every day that this should happen promptly.
Unfortunately this is not the case.
As a precaution, in the event that the account is ever verified, I have already been informed that a payout via bank transfer will not work. Note: The deposit was made via "Sofortüberweisung".
Only a payout via MuchBetter could possibly be made.
Automatic translation:
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3 years ago
Dear Jörg,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Do I understand correctly that your account is still hasn’t been verified until this day? Which documents have you already provided and when exactly?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Thank you for your emails, Jörg. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner, and it can take some time to fully review all documents. Do I understand correctly that you submitted your documents on October 17?
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3 years ago
Jörg, thank you for your email. I would still recommend waiting for a few more days. If there is no development within one week, we will intervene.
Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated.
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3 years ago
Translation
Hello Kristina,
I hope I can now post my contributions here as well.
The casino is still delaying the verification process and putting me off repeatedly.
As discussed, I could use your support here.
Thanks in advance
Jörg
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3 years ago
Thank you very much Jörg for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello Arjen75,
I looked at your complaint and will do my best to help you. I would like to invite NordSlot Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Translation
Hello Viliam,
THANKS VERY MUCH!
Maybe that will help me (and other Nordslot players too).
Many greetings
Jörg
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3 years ago
Translation
Hello Viliam,
on the 15th day (!!!) my account was verified according to the mail.
As is to be feared, the casino does not provide me with a withdrawal option (I will be happy to provide corresponding screenshots if required).
The payment was made by instant transfer. A payout by bank is refused.
I should deposit money again by Muchbetter or credit card to get the payout.
I ask for renewed and urgent support from you.
Furthermore, I do not understand the rating of this casino, since obviously several players have had bad experiences with Nordslot.
How can one or you remedy this so that players are protected from such methods?
I ask for an urgent remedy or would switch on the MGA again in the next step.
Many greetings
Jörg
Automatic translation:
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3 years ago
Dear Arjen75,
at this point, we need to wait for the Casino's statement.
Thank you for understanding.
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3 years ago
We would like to ask the NordSlot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
