The player from Germany has been blocked unexpectedly. The player confirmed that the issue was resolved.
NordSlot Casino - Player's account has been blocked.
Amount: €20
NordSlot Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I'm about to redeem my bonus on my second deposit. I had to leave my pc for a moment and when I came back I was logged out. when logging in again, "system error" came up several times and then after repeated attempts at some point "your account is blocked - contact our support"
Unfortunately, there is no way to contact support if you are not logged in. I got a form for support via password reset, but this only shows "support error" when I send it.
So it was simply blocked for no reason and I have no way of reaching support.
Automatic translation:
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2 years ago
Dear Peterfoxxylove,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message that keeps popping up?
Would you be so kind as to advise if there are any funds being held on your blocked account?
Also, I found this email address in the T&Cs support@nordslot.com. Have you tried contacting the casino by sending an email?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
First of all, many thanks for the quick feedback and processing! very big praise.
around 100 euros in bonus money with a remaining wager of around 75 euros are on the account, i.e. shortly before the conversion into real money. I will write to the support immediately, I couldn't find the email myself, thank you very much! As soon as there is an update I will report back directly
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2 years ago
Translation
my account was reopened after writing back and forth with support via email. Many thanks for the quick help 🙂
Automatic translation:
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2 years ago
Thank you very much for your reply, Peterfoxxylove. I am happy to hear this! Can we now consider this complaint resolved, or is there anything else we could help you with?
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2 years ago
Dear Peterfoxxylove,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
yes it can be considered done. Thank you very much !
Automatic translation:
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2 years ago
Awesome news, Peterfoxxylove. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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