NordSlot Casino - Player’s account has been blocked.

Amount: €2,450

NordSlot Casino

Safety Index:Above average Submitted: 28 Jan 2022 | Case closed : 15 Feb 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the Netherlands provided documents to verify their account. Later, the account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.

Private

mobtx123

Novice

Netherlands

Private

2 years ago

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Kristina

Deputy Complaints Team Lead

Public

2 years ago

Dear mobtx123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus?

Have you received any explanation regarding this situation? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Public

Kristina

Deputy Complaints Team Lead

Public

2 years ago

Dear mobtx123,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Kristina

Deputy Complaints Team Lead

Public

2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.