The player from Hamburg has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
NordSlot Casino - Player claims that payment has been delayed.
Amount: €999
NordSlot Casino
Safety Index:Above averageSafety Index
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6.9
NordSlot Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello everyone, I have extreme problems getting my winnings.
Let's start at the beginning..
I was already verified at gammix casinos. Have made several large payouts at gammix casinos.
Then I noticed that in my nordslot account it said country Andorra.
Must have been a mistake on my part when registering.
So I didn't see any payout methods or I didn't have any available.
After a long back and forth, Germany was finally in my account.
Of course I had to send my documents again.
Then about a week later I finally applied for my payout of 999 euros. This was on 9/5/22.
I am now waiting more than 2 weeks to get a payout.
They wanted my documents again after the withdrawal request. I don't know how many times I've submitted my application.. 5 times at least in gammix casinos.
I also won a bit at woopwin, they suddenly wanted my documents there too.
Everything was sent there again, but there is no progress here either.
That's why I'm now addressing you here, maybe someone can help me finally get my winnings.
Extremely unfortunate because I was otherwise very satisfied with the gammix group up to this point.
But suddenly nothing works anymore..
Automatic translation:
Public
Public
2 years ago
Dear iak00,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
