The player from Finland complains the casino permanently closed his account. We rejected the complaint because the player didn't respond to our messages and questions.
I have been at Nordicbet Casino for a dozen years, keeping the € 50 weekly limit. Now they decided to close my account because they had concluded that I was playing with excess funds. It all started with giving them criticism that they apparently couldn’t stand, but arbitrarily decided to close my Game Account permanently when they regretted their minds. I’ve been in paid employment my whole life, and I even offered to take a screenshot of my account so they can see that the money is even playing for a year again with that € 50 / week limit. Do they have the right to exclude me, without any reasonable justification ??
Dear Petri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if the casino confiscated your winnings in the process? Was there any money in your balance when the casino closed the account?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I will be waiting for your reply patiently.
Best regards,
Kristina