The player from Finland had claimed the welcome casino bonus at Nordicautomaten and won €1,488 after fully wagering the bonus. Despite adhering to the bonus rules, the casino invalidated her winnings, stating that the bonus had been used before, even though she was a new player living alone. She only received her deposit of €150 back and lost €1,338 in winnings. It was concluded that the player's account was not verified and that she had claimed bonuses at other Betsson group casinos, violating the rule of claiming only one bonus within the group. Therefore, the complaint was rejected.
NordicAutomaten Casino - Player’s winnings have been confiscated.
Amount: €1,338
NordicAutomaten Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Hello! So i claimed nordicautomaten welcome casino bonus, i did read Terms and Conditions and Bonus rules before i started playing anything and made sure i was following bonus rules. I got lucky and i won 1488euros and my bonus was fully wagered. After that they sent me message where they said ''Bonus offers are only available once per person, family, household, address, email address, credit card number, bank account, phone number, computer/equipment and/ or IP address.''. I dont know how is this possible, because i was new player on this casino and i live alone so no one has been able to played this casino on my address or ip, device, phone number etc. I got only my deposit amount back (150EUR) so i lost 1338 EUR
Public
Public
5 months ago
Hello Gainulainen,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NordicAutomaten Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Do you have any accounts in any of their sister casino where you might have claimed bonuses? When was the last time you spoke to the casino and what was it about?
Based on your description, you already own an account in Betsson group in which case you can claim only 1 bonus within the whole group: 
Looking forward to your answer.
Regards,
Nick
