The player from Germany tried to withdraw their winnings, but requests were rejected. Unfortunately, the gambling history showed that he lost his funds by regular playing so we are rejecting this case as unjustified.
Nomini Casino - Player's withdrawals have been cancelled.
Amount: €7,000
Nomini Casino
Safety Index:Very highSafety Index
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9.5
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, out of boredom I paid €50 into the online casino Nomini via Paysafe, after a short time I won a jackpot of over €7,000! Then I entered a payout of €2,000 as the maximum amount, which was transferred to my account should.Payment was confirmed, took 3-5 days.After 10 days received an email..Payment was cancelled! Justification...None!
Then talk to the chat, should open a new account, then it would be paid out immediately, I asked for a new account..Payout was confirmed after 12 days and canceled again!
After repeated email exchanges and letters, they put me off until I couldn't anymore!
Then suddenly 2000 € were embezzled, which were no longer visible on my account after the cancellation!
In order to keep my winnings, I played again in between, and say and write no more winnings after I threatened complaints with lawyers and licensors.
In addition, I have a profit loss of over 5000 € which I will not accept!
I hope that you could help me further in this regard.
In any case, the casino should be blacklisted!
If I didn't get you a settlement for me, I'll go to the last point and hire an online casino law firm.
Mfg Lunte
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2 years ago
Dear Lunte,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first attempt at withdrawal? I see that you refused to cooperate when the casino asked you to create another e-wallet. Is there any alternative withdrawal method that would be suitable for you?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hi Kristina,
If several options are shown when paying out, and if it's also possible to transfer it to your account, then I'll do it. I don't have a wallet or any other account, especially since I'm not obliged just because they're too stupid to make a transfer !
And as you could read in the chat, I was supposed to open a new account, which didn't work out either.
Well, Nomini should simply delete the "Bank transfer" tab!
Mfg Lars
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2 years ago
Thank you for your reply, Lunte. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake, as the transaction could easily be returned by an intermediary bank.
Could you please clarify how much money you currently have in your account?
Also, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.
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2 years ago
Translation
Good morning Kristina,
Of course I'm frustrated that payments are confirmed but canceled again after days without giving any reason!
What would you do in this situation and behave towards such arguments that one carries!
And if you are not even able to state the reason for a cancellation, who is serious in this regard?
To the account on my account, there is no more money on it.
First of all, 2000 € are missing, which were no longer credited to my player account after the one cancellation, which means "embezzlement" for me.
The other thing happened last week, that I often had no connection to the running game and I lost over 2000 € as a result!
I'll get them back, to be on the safe side, I gave my law firm a mandate in advance, which is still on hold, if I don't see any success with you against Nomini.
Mfg Lars
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2 years ago
Thank you very much Lunte for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Lunte,
I looked at your complaint and will do my best to help you. I would like to invite Nomini Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Dear Customer,
Thank you for reaching out to us.
We are sorry to hear that you have faced issues with withdrawing funds at our online casino.
We would like to assure you that we are doing our best to process customers' withdrawals at the earliest opportunity as well as to make sure that they will be executed successfully. However, some issues might occur sometimes when it comes to processing the transaction by the payment service provider.
Unfortunately, your withdrawal requests were repeatedly rejected by the payment service provider due to an issue on their side. Considering this, we have been strongly recommending you to use an alternative payment method such as a different bank account (except for Revolut), Crypto, or E-wallet of your choice.
We would like to also inform you that we have thoroughly checked the transaction history on your account once again, and we confirm that all the rejected withdrawals were credited back to your game account balance.
We would like to apologize for the inconvenience once again. We completely understand your frustration and would like to assure you that we will do everything in our power to avoid such a situation from happening in the future.
Best regards,
Nomini.com
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2 years ago
Translation
Hi, transfer to my account from Revolut didn't work, the chat employee asked me if I could open another account, followed the request and opened a new online account!
Then I changed the account details for the payment, requested payment...was confirmed, canceled after 10 days!
How can you rate such competence?.....not at all!
If that were my payment service provider, I would have taken it off the market!!
Mfg. Wortmann
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2 years ago
Dear Customer,
Thank you for your reply.
We would like to once again express our apologies for the inconvenience that occurred.
Let us assure you that we are working on improving our services, and looking for integration of the most efficient solutions for processing withdrawals of our customers.
In the meantime, let us recommend you once again to use an alternative payment method such as a Crypto or any kind of E-wallet available in the cashier when requesting a withdrawal.
Best regards,
Nomini.com
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2 years ago
Dear Lunte,
try to use an alternative payment method and let me know about your progress, please.
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2 years ago
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Good morning William,
Tried to get into my account yesterday and couldn't get in!
And all the money is gone! Supposedly I get an email from Nomini, I'm curious what they will write to me.
Well to be honest I'm being forced by Nomini to file a fraud report !
I'll report as soon as I get more information.
Mfg Lars
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2 years ago
Dear Lunte,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
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Moin Viliam, I still haven't received an answer from Nomini, and I don't think there will be any more.!
How do you think I should proceed now?
Mfg Lars
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2 years ago
Dear Lunte,
let's summarize it - Casino gave you clear instructions and they've asked you to use an alternative payment method, did you do that?
You've written that you couldn't get into your account and you are in email contact with the Casino.
Did they block your account?
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2 years ago
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I can't make any other payment option because the money on my account is gone!
It is no longer listed, that's the problem!
Mfg Lars
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2 years ago
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Hi Viliam,
I'm excited about that too!
If nothing happens from Nomini, should I file a fraud report?
Mfg Lars
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2 years ago
Dear Casino Guru,
Thank you for reaching out to us.
Let us inform you that the last customer's withdrawal request was rejected by the payment service provider due to an issue on their side on 12.02.2022, and the customer was informed about it by our Financial Department and advised to use an alternative payment method. The funds were returned to the customer's gaming balance and were used by them in the games.
At the time of submitting the current complaint, namely, 16.02.2022, there were no funds on the customer's gaming balance anymore.
Also, as confirmed in one of our previous replies, all the previously rejected withdrawals were credited back to the customer's game account balance accordingly.
The customer may also check their balance history in their profile on our website by applying the corresponding filters.
Please, let us know if you have any further questions.
Best regards,
Nomini.com
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2 years ago
Translation
They're just nuts!
If I haven't received a payout, where is my credit?
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2 years ago
Dear Lunte,
what credit do you mean, please? I'm afraid that if you've used your funds in the games I'm not able to help you.
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2 years ago
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I haven't lost my credit!
I still had a total of 4000€
Then I asked for payment, then it should be in my account after a few days, 10 days later the cancellation came, since then it can no longer be seen on my account!
What spins the casino cope!
I'm going to give my attorney the green light to file a lawsuit.
Now I'm really fed up with the store!
Mfg Lars
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2 years ago
Dear Casino,
send me the player's gambling history to my email: viliam.v@casino.guru, please.
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2 years ago
Dear Viliam,
Thank you for reaching out to us.
The requested data has been sent to your email address.
Please, let us know in case you have any further questions.
Best regards,
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2 years ago
Dear Lunte,
I've received your gambling history and it showed that you lost your winnings by playing. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
