The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Nomini Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made a withdrawal of €2000 over a week ago. To date, the payment has not been processed. Despite repeated inquiries I have heard nothing until now. When I asked when I would receive the payout, I only heard from support "everything is fine", "they will receive their money very soon", etc. Exact details are not given. Since I am dependent on the money, I would now like to complain.
Automatic translation:
Public
Public
2 years ago
Dear tobias24cek,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
I have already submitted documents. And I don't think it's normal that you don't get any feedback for more than a week. But well then I'll just wait. Thanks..
Automatic translation:
