The player from Germany is experiencing difficulties withdrawing their funds. Player’s complaint has been resolved successfully.
Nomini Casino - Player’s struggling to withdraw their winnings.
Amount: €1,000
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
On September 27th, 2021 I made a deposit of € 1800 at nomini and wanted to withdraw an amount of € 1000. Today on September 30th, 2021 my account would be closed. I have not received an email or anything like that regarding the matter and the support could not help me either.
Automatic translation:
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2 years ago
Dear Ryanzet,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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Public
2 years ago
Dear Ryanzet,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hello, the problem has been resolved.
The Supoort worked after 4 days and could clarify the problem with me. I hereby close the case again.
Automatic translation:
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Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ryanzet, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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