HomeComplaintsNetBet Casino IT - Player’s experiencing some problems with a bonus.

NetBet Casino IT - Player’s experiencing some problems with a bonus.

Amount: €50

NetBet Casino IT
Safety Index:Below average
Submitted: 29 Oct 2020 | Case closed : 22 Nov 2020
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Italy is complaining that he didn't receive a bonus without a deposit. He decided, he is no longer interested in playing in this casino, therefore we rejected the complaint.

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4 years ago
Translation

The welcome bonus is not paid out if a first deposit is not made

Automatic translation:
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4 years ago

Dear SNOOP1985,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand the issue correctly. Were you asked to make a deposit in order to withdraw your winnings from the bonus? Or you cannot activate a bonus without making the deposit? Could you, please, specify which bonus you are referring to?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

We will be waiting for your reply patiently.

Best regards,

Kristína

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4 years ago

Dear SNOOP1985,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago
Translation

I have a welcome bonus of € 50 and it cannot be used even if during the registration phase it did not mention any initial deposit

Automatic translation:
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3 years ago

SNOOP1985, if you are trying to activate a match bonus, you have to make a deposit first. Could you please indicate which offer you are trying to activate?

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3 years ago

Dear SNOOP1985,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago
Translation

Thanks for the answer but it is no longer a platform that interests me because if during the registration phase it is indicated that you have a € 50 welcome bonus without deposit constraints I do not imagine that problems can be had in the playability phase in real money withdrawals

Automatic translation:
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3 years ago

SNOOP1985, I completely understand. Since you are no longer interested in playing in this casino, do I have your permission to close this complaint?

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3 years ago

Since SNOOP1985 is no longer interested in this casino and didn't reply to our last message, we decided to close this complaint. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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