The player's requesting a refund of his deposits as he should not be entitled to play in the casino. The complaint was rejected as the player's request was unjustified.
Neospin Casino - The player's requesting a refund of his deposits.
Amount: €175
Neospin Casino
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Ladies and Gentlemen
I hereby reclaim all my gambled money due to non-compliance with the gambling contract (see attached file). Due to the numerous plaintiffs who also won in court last year, I am refraining from a lawsuit for the first time in order to be able to avoid additional costs for you. Please answer me as soon as possible in order to find a common solution, otherwise I will be forced to hire a lawyer and take legal action.
Data:
Email: nicok*****@gmail.com
Date of birth: 11/27/2001
Residence: 95***R**** Am R**** 11
Best regards
Nico K****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear nicokropf3,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits as the casino has no German license, therefor the laws related to it has zero effect on the casino. I can only recommend you to do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling. Please note, that in addition to sports betting, virtual slot games, online poker, and – albeit limited – online casino games are thus now licensable in Germany. Currently, 33 licensed sports betting operators are active on the German market, and further licensing procedures are pending. If I'm not mistaken, the first, and only, licensee for the operation of online slot machines is Mernov Betriebsgesellschaft mbH. Unfortunately, it is the only company for now.
Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Nick
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1 year ago
Dear nicokropf3,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Reclaim deposits as I am not eligible to play
Automatic translation:
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1 year ago
Hello nicokropf3,
Based on my previous post - as we do not deal with license related issues, the complaint will be now closed as you did not request any additional assistance from us. Please understand that the casino is not eligible to refund any of your deposits as they do not have a German license.
Best regards,
Nick
