HomeComplaintsNeospin Casino - Player’s withdrawal was delayed.

Neospin Casino - Player’s withdrawal was delayed.

Amount: A$400

Neospin Casino
Submitted: 08 Oct 2023 | Closed : 24 Oct 2023
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Australia is facing difficulties withdrawing his 400 AUD winnings. The casino keeps providing different excuses. The complaint was rejected as the player stopped responding.

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my 400 got stuck they are not paying me give me different different excuse all time

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Dear loverndhawa,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Neospin Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Dear loverndhawa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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