Neospin Casino - Player's experiencing some issues.

Amount: 20,000 kr.

Neospin Casino

Safety Index:Above average Submitted: 31 Mar 2023 | Case closed : 17 Apr 2023

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Denmark is struggling to withdraw their winnings. The complaint was rejected because the player didn't respond to our messages and questions.

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Lassebz

Novice

Denmark

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1 year ago

OriginalTranslation

I had tried to make a withdrawal, which resulted in some dee trying to withdraw the exact same amount.. is it all a scam or is neospin real enough??

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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1 year ago

Dear Lassebz,

Thank you very much for submitting your complaint. Unfortunately, I am not sure I understand what happened here. Could you please describe your issue in more detail?

I will be waiting for your reply patiently.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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1 year ago

Dear Lassebz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Deputy Complaints Team Lead

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.