The player from Germany cannot access their NeoDice account and is inquiring about its status, as he had approximately 67,000 satoshi BTC in it.
Neodice Casino - Player’s account is inaccessible.
Amount: €67
Neodice Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Neodice Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
3d 17h 50m 40s
Case summary
3 days ago
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Public
2 weeks ago
Translation
Hello
I would like to find out what happened to my "NeoDice" account since this site is no longer accessible??? I had about 67,000 satoshi BTC.
on it.
Best regards
Q. Denny
Edited by a Casino Guru admin
Automatic translation:
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2 weeks ago
Dear dennyquitschau,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
When was the last time you managed to access the website?
When did you last contact customer support?
Do you have any proof of the balance remaining in your casino account?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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1 week ago
Dear dennyquitschau,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 days ago
Dear dennyquitschau, have you reached out to the casino?
Have you received any email regarding the website's closure?
Casino Guru is examining the case
