National Casino - Player’s active balance has disappeared.

I won nearly $150,000 AUD, WITHOUT using bonus, free spins and only a $100 deposit. The casino made it nearly impossible to withdraw by rejecting my documentation repeatedly u til I started screenshooting replies. Once documentation was approved they rejected my bank accounts via the bank transfer option and I was unable to delete the current two accounts and they refused to help me.

since then my account has been hacked and my balance drawn to zero. Pure extortion, they robbed me after I legitimately followed the rules and played the game.

Dear bec_sheridan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru? Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Thank you for the personal documents, however, could you please forward your game history along with any relevant communication?

Dear bec_sheridan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.