The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
N1 Casino - Player’s withdrawal has been delayed.
Amount: €350
N1 Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I hope you can help me, because I'm really at my wits end. I am registered at N1 Casino. I've always made deposits and withdrawals there via Rapid Transfer, which has worked great so far. About 3-4 days ago, Rapid Transfers stopped working, so I switched to skrill, making a deposit also worked great, then I was able to make a small profit (amount of €350), then wanted to pay out, this process has unfortunately been canceled for 3 years days rejected, was already in support several times /
Online chat, described the entire problem, followed all the instructions and unfortunately still nothing happens... I'm just told again and again to request the payout again, the payout department is checking the payout. I've already phoned the German customer support from Skrill, who said. Everything would be fine.
My account would be verified and with
There is my address
No problem either, since the N1 support also said that Skrill itself refused the payment because there was a special character in my address regarding the location (this one -) which would not exist in the English alphabet, I then removed it again and sent a confirmation email receive. I have uploaded all screenshots for verification at Skrill and change of address in my player account at the request of N1 Support. N1 also created a ticket but nothing happens, chat and email traffic just tell me to request a new payout every time. Now a ticket is created again by
N1 will contact Skrill directly to find a solution. But this can take 8-9 hours until a ticket is created and I'm really getting tired of it because I've only been in this chat for days because of a manageable amount, I just want my money and continue in this one
Stay at the casino, as I am usually very satisfied with the provider, and because of this event, I am beginning to have doubts.
Thank you in advance and best regards
Automatic translation:
Public
Public
2 years ago
Dear brezzy_23,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
