N1 Casino - Player’s winnings haven’t been received yet.

Hallo,

meine Auszahlungen dauern und die zusätzliche Verifizierung wird immer rausgezögert. Im Live Chat auch nur kopierte Sätze, ich soll warten. Ich habe alle möglichen Dokumente geschickt und bin stets in Kontakt mit denen.. Antwort: warten.

Habe ohne Bonus gespielt, von eigenem Konto eingezahlt und die selbe Auszahlungensmethode ausgewählt.

ich habe das Gefühl ich kann noch tagelang so hin und her schreiben und es wird immer was neues verlangt von mir.

Danke für Ihre Unterstützung.

lg Mariana

Dear 6ssbsgtd2s,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello 6ssbsgtd2s and Casino Guru Team,

Please note that the withdrawals were already accepted and have already reached player's bank account.

Dear 6ssbsgtd2s,

Have you received your withdrawal from the casino yet?

Dear 6ssbsgtd2s,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.