The player from Austria is dissatisfied with the verification process. We rejected the complaint because the player didn't respond to our messages and questions.
N1 Casino - Player is struggling to verify their account.
Amount: €5,500
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I need urgent help.
I have already deposited so much at N1 Casino. Now I've finally won. I wanted to verify my account for the payout. I have submitted all the required documents. But now they want screenshots of my online banking.
I even did that to show that the deposit was made from this card.
Now even that is not enough. Would you like an excerpt that shows EVERYTHING? In the terms and conditions it is very clear that a photo of the card from which you paid is sufficient.
Urgent help please
Automatic translation:
Public
Public
2 years ago
Dear erlamp1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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