N1 Casino GR - Player's winnings confiscated over multiple slot dispute.

OK then i played with a bonus and i had to wager 3500 euros to take my withdrawal i did that and the day after i got a mail that i ve exceeded the maximum allowed bet of 5 euros in which case i didnt

all my games where X1.50 euros per spin but i had 4 windows playing at the same time

it doesnt say anywhere dont play with multiple slots and if you are your total bet at all slots must not exceed the amount of 5 euros

they let me play i won a big amount of 1100 i lost 500 because i had to reach the 3500 euros limit to take my money

they are not acting like a professional casino stay away from these clowns

Hello danoulis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino GR. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play 4 different games at the same time or 1 game in 4 different windows? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Ο λογαριασμός είχε επαληθευτεί την ίδια μέρα με επιτυχία (έτσι είπαν) και έπαιζα 4 διαφορετικά παιχνίδια ταυτόχρονα

Συγκεκριμένα 4 διαφορετικά slots της pragmatic play και στο ένα μου έδωσε και πολύ ψηλό κέρδος

Σήμερα μίλησα μαζί τους και λένε ένα λυπουμαστε απλά σας επιστρέψαμε το μπόνους

Χτες ενώ είχα κάνει ανάληψη καθυστερούσαν υπερβολικά ενώ είχα στείλει τα έγγραφα και τους ρώτησα γιατί καθυστερειτε για την ανάληψη λείπει κάποιο έγγραφο ταυτοποίησης ?

Όχι απάντησαν είναι όλα καλά τα αιτήματα ανάληψης τακτοποιουνται με σειρά προτεραιότητας

Ώσπου σήμερα το ακύρωσαν

Έχω κάνει ήδη καταγγελία και στην Επιτροπή τυχερών παιχνιδιών στην Ελλάδα και περιμένω και από εκεί απάντηση τους

Σημείωση :

Όταν ήθελες να παίξεις πάνω από 5€ το slot δεν σε άφηνε σε έκοβε έτσι κι αλλιώς ... Οπότε ?

Σίγουρα είναι απατεώνες και πρέπει να τους ανακαλέστει η άδεια σε μια έρευνα που έκανα υπάρχουν πολλά σχόλια ότι βρίσκουν τρόπο στα κέρδη να μην πληρώνουν

Αν δεν βρεθεί λύση θα το φτάσω μέχρι τέλους

Recent update

Tried to speak with customer support waited about 10 minutes no answer

My suggestion is that they must return the winnings to my account and put a new "quest" in order to take them back and not playing at 4 slots or what so ever

Me as a player i play for entertainment i dont like bad behaviour and people trying to take fool of me with stupid tricks

At all the other gambling companies here in Greece that i have account me and my wife we turnover about 70k a month without a single problem

They have to sort it out

Hello danoulis and thank you for all the information provided. I will now forward your complaint to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello danoulis,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite N1 Casino GR to join the conversation and contribute to the resolution of this complaint.

Hello danoulis,

please inform us of the email address associated with the account.

Dear N1 Casino GR team,

The player's details can be found under their replies in the thread.

Hi,

We don't have a player under this email. Because of this we were clarifying it.

Hello danoulis,

Could you please provide the login data/email address you used to register in the casino?

Thank you danoulis,

Let's see if the casino will be able to locate your account now.

Hello,

Regarding the statement "the casino is denying payment based on having multiple slots open": we never take action regarding such behaviour, and it is also not an aspect that is checked. Please, could you indicate the reason behind this perception?

In your case, the reason for the payment denial is related to a violation of our bonus policy, specifically exceeding the allowed maximum bet while playing with a bonus package. As outlined in our bonus policy, we do not welcome placing bets exceeding 5 euros when playing with bonuses.

Πρώτον δεν έχετε τους όρους σε εμφανές σημείο

Δεύτερον δεν δίνετε το ιστορικό που ισχυριζεστε ότι έγινε η "παράβαση" γιατί όλα τα στοιχήματα ήταν σε 4 μηχανήματα ταυτόχρονα στο 1.5€ το καθένα

Όταν προσπάθησα να πάρω μπόνους με έκοψε το μηχάνημα έτσι κι αλλιώς οπότε και να ήθελα δεν μπορούσα να ποντάρω παραπάνω

Χωρίς στοιχεία λοιπόν χωρίς ιστορικό που μπορώ να δω μόνο τις 50 τελευταίες κινήσεις το μόνο που μένει είναι ότι στο σύνολο είχα πάνω από 5€ ποντάρισμα επειδή έπαιζα ταυτόχρονα σε πολλά μηχανήματα

Δεν καταλαβαίνω τον λόγο μη ύπαρξης ιστορικού και την απάντηση που δίνετε ναι το έκανες αλλά δεν σου λέω ποτε

Το μεγάλο μου πρόβλημα δεν είναι τα χρήματα αλλά η συμπεριφορά σας και η μη επαγγελματική προσέγγιση σε ένα θέμα

Αν το κάνατε σε εμένα σίγουρα το έχετε κάνει σε πολύ κόσμο και αυτό πρέπει να σταματήσει

Dear N1 Casino GR team,

Could you please send the player's game history to my email address (peter.m@casino.guru) and mark the overbets?

Good morning,

We've sent an email to Peter.

You ve send the email to Peter and i ve asked for it so many times ?

Thank you N1 Casino GR team for the game history. Let me ask you some additional questions. Were those overbets single bets and are there no automatic max bet limits for bonus play?

We have provided you with a list of overbets; we have not transferred the rest of the list. This player had different bet sizes.

We do not technically limit bets, but we clearly announce maximum bets in promotions/on the website. This is the only requirement for wagering from our side.

Thank you N1 Casino GR team for the clarification.

Dear danoulis,

I've reviewed your game history and the data suggests that you made overbets on several occasions and hit some significant wins too. Even though we prefer if the casinos enforce the maximum bet rule on the software level, this is not an industry standard yet. You can read more on the issue here: https://casino.guru/fair-gambling-codex-for-casinos#max-bets. Considering the advantage gained by making overbets and the fact that the maximum bet amount is displayed in the specific bonus terms, I'm afraid I won't be able to help you.

Dear danoulis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Δεν ήταν τίποτα σε εμφανές σημείο για το μπόνους και δεύτερον έχω ζητήσει την ανάλυση με τα bets εδώ και ένα μήνα και δεν την έχω λάβει

Ξέρω πολύ καλά τι έκανα και πως έπαιξα θα επιμείνω στην αρχική μου τοποθέτηση

Dear danoulis,

Thank you for your reply. As I mentioned before, considering the available evidence, I won't be able to help you. Your complaint will be rejected. I can only recommend you read the casinos' T&Cs carefully in the future. If you disagree with our decision, please turn to the Hellenic Gaming Commission (https://www.gamingcommission.gov.gr/index.php/en/) for further assistance. I wish I could be of more help.

Best regards,

Peter