The player from Greece had deposited 30.01 euros which was not credited to his gaming account. He had contacted his payment provider who confirmed that the funds had been received by the casino. The player had reported the issue to local authorities. The casino eventually credited the deposit to the player's account and allowed him to withdraw it. The issue was subsequently marked as 'resolved' by the Complaints Team.
N1 Casino GR - Player's deposit is not credited.
Amount: €30
N1 Casino GR
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I deposited 30.01 euros on 15/05/2024 and yet today, 17/05/24, it has neither been returned nor credited to my gaming account.
Automatic translation:
Public
Public
5 months ago
Dear smNIKOS123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards
Public
Public
5 months ago
Translation
The payment provider has already replied to me that my money is in the n1casino partnership account for my account, i.e. it has already been received IMMEDIATELY by n1 casino and for its own reasons it does not credit it, i.e. it has it and is withholding it illegally, for the whole a case which is very serious, because in essence we are talking about embezzlement of money, the Public Licensing Authority in Greece is aware as well as the competent Ministry of Finance
Automatic translation:
Public
Public
5 months ago
Dear smNIKOS123,
Once you provide the payment confirmation to the casino, it might take up to a month to locate lost funds. It is a common issue happening in almost every casino. I would recommend to wait for the casino to sort it out. Be sure to send them the confirmation as soon as possible.
Public
Public
5 months ago
Translation
It is not a known problem and it does not happen in every casino, it only happens in n1casino which is completely unreliable and I have made a complaint to the EEEP as well as to the Ministry of Development. ATTENTION TO PLAYERS IN GREECE WHO DEPOSIT AT N1CASINO. The same thing happened to me. complains
Automatic translation:
Public
Public
5 months ago
Translation
NEA UPDATE credited the deposit money on 22/05 and immediately allowed me to withdraw it to my bank account.
You think the topic is over
Thank you for your attention
Automatic translation:
Public
Public
5 months ago
Dear smNIKOS123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
