The player from Greece deposited €30 into their account at N1 Casino five days ago, but the funds have not been credited. They have attempted to raise the issue with the casino, providing the requested deposit receipt, but have received no resolution or concrete timeline. The complaint was resolved as the player's deposit got credited.
N1 Casino GR - Player’s deposit is not credited.
Amount: €30
N1 Casino GR
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
On 24/11, I made a deposit of 30€ which has never been credited to my account at n1 casino, and it's been 5 days without any progress or briefing from their side. I find this unacceptable!!
Moreover, they don't respond responsibly to my complaints about the issue. Initially, they asked me for the deposit receipt which I immediately sent to them. Then they said it would be resolved in 1-2 days. Now they say that it has been taken over by the competent department in general and indefinitely. This is a huge mockery and deceit. I'm infuriated.
Automatic translation:
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11 months ago
Dear Glem,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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11 months ago
Translation
Dears, finally the casino after a week responded and credited my money. Thanks!
Automatic translation:
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11 months ago
Dear Glem,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
