N1 Casino GR - Player’s deposit is not credited.

On 24/11, I made a deposit of 30€ which has never been credited to my account at n1 casino, and it's been 5 days without any progress or briefing from their side. I find this unacceptable!!

Moreover, they don't respond responsibly to my complaints about the issue. Initially, they asked me for the deposit receipt which I immediately sent to them. Then they said it would be resolved in 1-2 days. Now they say that it has been taken over by the competent department in general and indefinitely. This is a huge mockery and deceit. I'm infuriated.

Dear Glem,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dears, finally the casino after a week responded and credited my money. Thanks!

Dear Glem,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru