Mystino Casino - Player’s account has been closed and winnings confiscated.

I registered using my husband's profile.

However, it's actually me, the wife, who is playing.

I made a deposit using my credit card, but when it came time to withdraw, identity verification was required.

After communicating with the site, I submitted identification documents in my husband's name because the profile was registered under his name. However, since the name on the deposit differed from that on the profile, it was deemed fraudulent, and all my balance was confiscated.

Additionally, the account was closed.

Dear Yuzuhiro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that you seriously breached multiple basic rules of online gambling. Firstly, players are prohibited from opening accounts in someone else's name and it doesn't matter what your reason for this step was. Moreover, you provided documents that didn't belong to you. This is basically considered identity theft, and even if your husband allowed you to do so it is illegal. Please see the General T&Cs:

2.1.4

You intend to participate on the Website on your own behalf and not on behalf of another person in your personal capacity for recreational and entertainment reasons only.

2.1.6

You shall submit truthful, complete and accurate personal information as requested during registration and throughout the lifetime of your account including but not limited to your full name, home address, date of birth, email address, telephone number and relevant payment information. It is your sole responsibility to ensure that this obligation is upheld and information kept up-to-date. You are required to inform us as to any updates, as well as to keep up-to-date the mandatory information provided in the registration form in the event that such information changes.

Lastly, the name of the account holder must match the name of the payment method owner:

4.1

In relation to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you. In the event that we identify or have reasonable grounds to believe that a payment method does not belong to you, we reserve the right to close your Account and void any winnings. Curisle prohibits the use of cards issued to companies.

No sane and serious casino would allow you to withdraw your winnings and let you use the account under these circumstances. Regrettably, we cannot assist you in this situation and the casino has the full right to confiscate all winnings and even close this account. I recommend that you only create accounts in your name, verify them with matching documents, and use a payment method issued in the same name as the casino account holder. Please never create an account with another person's personal details again.

Thank you for your understanding.

Best regards,

Kristina

Dear Yuzuhiro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.