HomeComplaintsMyBet Casino - Player wasn't stopped from opening an account.

MyBet Casino - Player wasn't stopped from opening an account.

Amount: €1,950

MyBet Casino
Submitted: 12 Jan 2022 | Resolved : 14 Feb 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

The player from Germany self-excluded from the casino owned by the same company, but he was allowed to open an account and play in this sister casino. The complaint was resolved as the palyer received back his deposits from the casino.

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Kristina
Complaint Resolution Center Team Lead
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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hschlue88
Senior Apprentice
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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hschlue88
Senior Apprentice
Private
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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silver
hschlue88
Senior Apprentice
Private
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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admin
Kristina
Complaint Resolution Center Team Lead
Private
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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silver
hschlue88
Senior Apprentice
Private
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Nick
Complaint Specialist
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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hschlue88
Senior Apprentice
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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silver
hschlue88
Senior Apprentice
Private
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
admin
Nick
Complaint Specialist
Private
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
admin
Nick
Complaint Specialist
Private
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
admin
Nick
Complaint Specialist
Private
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
silver
hschlue88
Senior Apprentice
Private
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
admin
Nick
Complaint Specialist
Private
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
silver
hschlue88
Senior Apprentice
Public
Translation

The complaint can be closed

Automatic translation:
MyBet Casino - Player wasn't stopped from opening an account.
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