The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player kept speaking ill of the casino instead of focusing on the issue.
Mr Bit Casino - Player’s deposit has never been credited into his account.
Amount: €25
Mr Bit Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Mr Bit Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
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4 years ago
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You give a casino like mrbit a "perfect rating ?!" A casino that lets customers deposit money and then claims that no deposit has taken place !! A bank statement dated July 30, 2020 in the amount of € 25.00 is available and printed. How much commission does the casino pay you from the losses of players who cannot play after making a deposit? Your club and this criminal dirty shop are a case for the police, judiciary and of course the media !! Why did the Hamburg Senate file criminal charges against its competitors bwin, Tipico, etc. ?! One can only hope that you and your business partner mrbit will be involved!
https://www.ndr.de/nachrichten/info/Strafanzeige- Gegen-Tipico-Bwin-und-Bet3000-,audio702418.html
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4 years ago
Dear Andreas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. You made a deposit yesterday (30.7.), but it hasn’t been credited? Please understand that it can take some time until the money reaches your account, especially if it is an international transaction. Could you please confirm, your deposit still hasn’t been credited to your casino account?
If not, the only thing I would recommend is contacting your payment provider, which is a standard procedure. The payment provider needs to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.
Additionally I would like to point out, that from what we know about this casino, it is not related to Tipico, Bwin or Bet3000.
If there is any other information that could help us understand better what happened, please share it with us.
Best regards,
Kristina
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4 years ago
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Do you actually believe the nonsense you make? Do you know a "perfectly" rated casino mrBit any trick with which one cannot take the money from the people without paying anything in return? According to §263 StGB this fulfills the criminal offense of fraud. But what else can you expect from Russian gaming providers who have been proven to manipulate games and who may benefit greatly from the 1.9 billion euros (!!!) of the equally "honorable" company Wirecard that "suddenly" disappeared. Oops !! Or why did one of the bosses flee to Russia of all places? The flawless Democrat Putin will certainly give him another medal and open a box of caviar for him !! Wirecard has also earned its money, and especially with earnings for the gaming industry. Probably just a result of the everywhere manipulated "random generator!"
In the meantime, the "honorable" casino, knowing that I had my account closed, asked me to upload an official document (ID card, etc.). You won't find strange and incredibly brazen!
Again to note: I hope that the Hamburg Senate's report against the operator bwin, etc., to whom you also gave a "perfect" rating, will also be extended to this criminal dirty shop. I contribute to this with a few other victims of fraud; Your business partners who have perfected the fraud can be sure of that! What a license of the corrupt and murderous MGA (Daphne Caruana Galizia, etc.) is worth, you can see from mrBit and numerous other providers, which are a shame for any local casino!
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4 years ago
Andreas, Casino.guru operates as an independent service. Again, as I mentioned in my previous message, we don't see any connection between the MrBit Casino and the other casinos that you listed. We use our own methods to calculate the casino's rating and we from our complaint centre always try our best to help players with their issue.
So please, if you need our help to find out what happened with your deposit, let me know, we will be happy to assist. If you are here only to speak ill about this or any other casino, this is not the right place to do so, and there is nothing we can do for you.
Please, let me know if you are still interested in our help, so we can move forward with this complaint accordingly.
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4 years ago
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Make sure I get my money back for which the "perfect" casino did not perform!
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4 years ago
I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
Hi Andreas,
I'm taking over your complaint. If I understand you correctly, you deposited €25 and the money wasn't added to your balance right? I will contact the casino and see what can be done.
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4 years ago
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Correct; to a casino that you give a "perfect" rating. Amazingly, in none of these dirty shops you have the slightest problem being able to deposit money. The 'Deposit' button can be recognized from a distance of 10 meters. However, if you can claim a service for this, the anonymous ladies and gentlemen become very "imaginative" (...). After I phoned two local casinos, I was advised against carrying money into this dirty business. Even with a supposed profit, this does not mean that it will be paid out. The numerous entries on the Internet speak for themselves. However, before you can "win" at all, you have to start playing with your deposit. And even this process was not possible with REAL money, no worthless play money (a bait!). Only you know how to trust such a casino and give it a perfect rating!
I recommend this video, in which the publisher also refers to companies like theirs. https://www.youtube.com/watch?v=Njf1QJ5oeLs
I don't think their ratings will be "rewarded" accordingly. Why don't you just pay me back my deposit for which I have NOT received anything?
According to §263 StGB, this fact fulfills the criminal offense of fraud. But how can you investigate fraudsters whose company addresses are numerous luxury apartments that may be scattered over half the globe ?!
§ 263
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"(1) Anyone intending to obtain an illegal asset advantage for himself or a third party will damage the property of another person by provoking an error by pretending to be false or by misrepresenting or suppressing true facts, and will be sentenced to imprisonment of up to five Years or fined. "
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4 years ago
Hello,
Andreas, there was an issue with your deposit. It was credited on the 31st of July, instead of 29th, as it should be. Our Customer Support Representative sent you a request for additional info in order to make a refund. As soon as we get all necessary info, our Financial department will transfer your money. You'll be notified via e-mail about time frame of your refund.
I am deeply sorry for the inconvenience being made.
Wish you all the best!
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4 years ago
Thank you MrBit Team for the reply. Andreas, please provide the necessary info so the casino can refund you.
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4 years ago
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Are you kidding me ?? I expect the immediate reimbursement of my two deposits totaling € 50 !! Regardless of who, in their criminally organized club !! 
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4 years ago
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As a reminder: On July 30th, 2020 and August 10th, 2020, I paid € 25.00 each into the fraudulent casinos MrBit and Frank . The amounts were immediately paid out to the casinos using a TAN. I did not receive anything in return for this, or I did not get the opportunity to play with my real money . Instead, my accounts were closed after the deposit was made. Also on my umpteen messages to the casinos no service or. Refund of my deposits made. I call this brazen criminal process as perfidious fraud, which is also possible with your help and perfect rating of these casinos!
- I repeatedly expect the immediate reimbursement of my payments totaling € 50.00 , which I can prove with the attached bank statements.
- I urge you to immediately reduce the "perfect rating" to truth.
- I urge you to publish this notice on your homepage immediately and to help ensure that other customers are warned about the casinos and that they do not become victims of fraud! Failure to do so is proof that you are part of the
organized crime are!
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4 years ago
Dear Andreas,
The fact that you deposited money in a casino and it wasn't added to your balance doesn't necessarily mean the casino is a fraud. There are several factors that could have caused this. There could even have been a problem on the side of a third party like payment provider. We use our algorithms to calculate ratings of the casino in our database. Please note, we will not change ratings of casinos just because you said so. If the casino doesn't refund you without a relevant reason, it will receive black points that will affect the overall rating.
I would like to ask MrBit team to reply to this complaint and explain to the player what exactly he has to do (what information is needed and where to send it) to get the refund.
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4 years ago
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And the "problem" with the reimbursement then appears twice in the same way ?! ; -
Why are there NO "problems" with the deposit in any online casino?
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4 years ago
Andreas,
our Financial department has already refunded your deposit. Thank you for information that you provided. You'll be credited any time soon.
Have a nice day ahead!
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4 years ago
Thank you MrBit for the reply. Andreas, please let me know if you received your funds.
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4 years ago
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I'm fed up with your messing around !!
- Again for perfidious, anonymous rip-offs like you and your perfect business partners: I have paid 2 (TWO) amounts of € 25.00 each to your ripped-off, mafia-like business partner, of which only one was reimbursed for failure to perform. As can be seen in the account statements, both transfers were verifiably transferred to the same IBAN (see attachment!). Still, the casino MrBit and Frank claims that the two casinos have nothing to do with each other. And the 😉 at the same IBAN ?? For these criminal bastards keep how stupid their customers ?? How bold and sneaky do you have to be to deceive customers like that? How stupid do you have to be as a customer to register and deposit at this casino?
- Again: The money is about my deposits, real money, with which I did not take 1 cent profit from the bastards MrBit and Frank, which, if at all, would probably only be paid out in a year! The nightmare of every online casino: Apart from worthless play money (bonus), a bait (!!) to lose real money !!
- I can and will warn everyone against believing in the credibility of their business partners or evaluations of their club, for which you will undoubtedly receive appropriate payment! From the losses of the players who cannot play with the deposited money! But you must have an explanation for that too!
- At first I am not astonished that not a single employee from her dirty shop presents himself with his or her complete identity! Why not?! Just a "coincidence" or a calculation to avoid a summons to the police and judiciary ?! Obviously you have a lot to hide!
- You and your criminal, perfidious, anonymous business partners at hundreds of company addresses, all of which only consist of a mailbox, are an insult to any reputable local casino like the Spielbank Hamburg, which would be closed immediately by the authorities in the event of such a disgusting fraud and tax evasion. Your protective business only works in the protection of anonymity with a questionable license, with which you as a customer can at best wipe your ass !!
- Finally: One of your criminal colleagues at the company-owned casinos MrBit and Frank claimed that no games were manipulated in this business. I recommend this video to you, especially from minute 0:55 and minute 3:10. https://www.youtube.com/watch?v=7tR_Seo9q14. The "honest lady" at the BlackJack table has 3 (THREE) hands! An anatomical miracle !! 😉 No manipulation ??? 😉 😉 😉
Put MY MONEY up your ass and be glad that neither me nor numerous other people who have been betrayed know the identities and addresses of their business partners! Casinos are afraid of customers, but not of their deposits, with whom there is NEVER a problem 24/7, but with withdrawals hundreds of times! Also determines a coincidence by the manipulated RNG! 😉
Die on COVID-19 !! Fortunately, the virus does not stop at seo human rubbish like you!
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4 years ago
Dear Andreas,
This is not the kind of a website where you only speak ill of a casino and don't cooperate. Such behavior doesn't lead anywhere. Our main goal is to offer this service to players who actually need our help. Since you are obviously not looking for a solution to your problem, I'm rejecting your complaint.
Best regards
Peter
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4 years ago
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Lick my ass; Put my money somewhere else and die with your "perfect" business partners of the perfidious betting mafia on COVID-19 !! The damage I do to you and your lackeys in public will be far greater than my deposits for you !! I give you my word on that, you criminal freaks !!
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