Mr Bet Casino - Player’s withdrawal has been delayed.

On april 11th, it will be 3 weeks since I put for withdrawal. Even tho my account is not verified, i have total winnings (including this 150) of about less than 500 cad. So the account verification is not the issue, even tho the casino may retaliate now and say you are not verified.

I am filing this complaint so people can see that the casino is not liquid, meaning cant pay. I have communicated twice with support and all they say is sometimes the cashier office is swamped with withdrawals so please wait. That is not an excuse and I just want people to see.

I like the casino otherwise; slots pay but it doesnt matter if the casino hold the payment. I probably wouldve punted the money back if they paid me lol.

Hello belloelton249,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why don't you go through the verification process? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hey Nick! I was never asked for verification. Its just wait coz we are overrun with withdrawals lol. I feel like if they ask for verification at this point, it will only be for retaliation. In what world a "very high" safety casino can delay payment 3 weeks tomorrow? No. No bonus. I deposited my 25$ and wagered till 150 balance was achieved. Last time I talked to support is last thursday or so. I read online that if you are on a winning streak, they do this tactic lol. If they cant pay 125$ cad profit, then people have to see before depositing what they have to deal with. This is my 3rd withdrawal in a row. Total amount for all 3, including this is less than 500 cad. Also, my deposits are small, no way near any threshhold for verification. I use etransfer, which is instant in Canada and same as the casino receiving cash. I dont use credit cards.

Hey Nick, I received the 150. Thanks! You can now close the complaint.

Dear belloelton249,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru