Mr Bet Casino - Player’s withdrawal has been delayed.

hello, I made a withdrawal on the platform but it's always pending, I've waited and nothing... and kyc is a joke with its users... like a casino with a 9 here... there's a slip of this lack of respect.. I deposited 50 reais there I won a bonus..and everything I won I can't withdraw...I hope it solves my problem if I don't go seek my rights and report it.. kyc never works, just the mistake..clown

Dear salvadorvalino71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

the kyc is giving an error, there is nothing wrong with my documents....I've done it so many times, it's always like an error..type identity and selfie is ok...but there are other options, it won't keep putting barriers...I will wait these days to see...if it doesn't come into my account I won't complain here I'll look for justice I think it's a lack of respect...to deposit and it's a beauty it goes quickly..why isn't the withdrawal easy too? I hope they solve it..because I'm tired of doing KYC

Hello salvadorvalino71,

Have there been any developments since our last conversation, please? 

yes at least the kyc was resolved...but the withdrawal failed, all of them failed...I made another withdrawal again..I'll wait 24 or 48 hours as they say that deadline...let's wait if it's going to fall into account..

At least some good news regarding your account verification. Depending on the withdrawal payment method, it might take a few working days to get processed completely. Could you please advise if you have received your winnings already?

Dear salvadorvalino71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.