HomeComplaintsMr. Green Casino - Player is complaining about technical issue.

Mr. Green Casino - Player is complaining about technical issue.

Amount: €320

Mr. Green Casino
Safety Index:High
Submitted: 31 Mar 2020 | Case closed : 09 Apr 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

The player from Finland is experiencing difficulties to open the withdrawal section. After a closer examination, we rejected this complaint as unjustified.

Public
Public
4 years ago
Translation

Hey,


MrGreen's website does not work for repatriation at all. I have made a complaint about the last time two months ago. They told me that there was no technical problem and they made the last withdrawal manually. Now again the same problem, not working on any device or browser. The site will remain blank in white when you select "redeem".

Regards,

Automatic translation:
Public
Public
4 years ago

Dear Joonas,

Thank you very much for submitting your complaint and forwarding the screenshot. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but before we do that, please could you advise if you have been experiencing technical issues during the game too, or when withdrawing only? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
4 years ago

Dear Joonas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago
Translation

Hey,

Deposit and gaming work. Withdrawals cannot be made on the site. Tried on different browsers and also on different devices, including mobile devices. They themselves have stated that they do not know where the fault is, but money cannot be withdrawn from my account other than by manual request and it has its own delays then.

Regards,

Edited
Automatic translation:
Public
Public
4 years ago

Dear Joonas,

Thank you for your reply. Since you have contacted the casino already regarding the technical issue and they found a way how to resolve your withdrawal problems by offering you manual withdrawals, there is not much we could do for you in this matter. I will close your complaint now, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. Thank you very much for your understanding.

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