MostBet Casino - The player struggles to withdraw.

the bookmaker blocked my account allows you to enter but the following appears We have temporarily frozen your account for security reasons. Contact customer service in any way that is convenient for you. We will help you! E-mail: es@mostbet.com I send my documents they did not respond through the chat they request a Skype call they tell one that I am scheduled for a specific date that there is no problem the day of the date arrives and they tell one without It's such a shame that I'm not on the schedule because that's from another area in charge, they've already done it to me 3 times, they tell you that you're ready not to worry that I'm already on the schedule and it won't happen again and lies I'm going for a month and a half in this run run .

Hello brayan1043,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mostbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the first skype call supposed to happen? How many times was it scheduled? Did you play casino games or sports betting only at Mostbet Casino?

Regards,

Nick

Two days ago they finally called and told me to wait 72 hours to receive an answer, I'm waiting

Dear brayan1043,

Please let us know if there will be any update.

The Skype call was made on 07/07/22 and until now they refuse to give me a solution or a date, they only say to be patient that they escalate the case every time I chat with them that they are not from the area in charge as who says that for the chat they have nothing to do with that impudence.

Hello bryan1043,

As the call was made only a week ago, it might be possible that it can take an another week for them to finish the process. Did you hear from them since the call? Did you try to contat them?

no since the call I have not received any answer and I ask by chat and they only say that it is another area and that I have to wait but it has been 8 days

Please note that the verification process usually takes up to 14 days so basically they are still within the time frame. If they wouldn't notify you until the end of this week, we will try to intervene. Let us know in case of any update.

Ok thank you very much I will be notifying you of any news

those in the chat continue to turn a blind eye, that's another area and they can't do anything

The casino already unloaded my account and let me withdraw it, I limit my account but I allow it to be withdrawn at least

Thank you bryan1043 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick