The player from Slovakia expresses frustration with the casino, stating they lost 30,000 euros over two months, only managing to win 1,600 euros once.
MONACObet Casino - Player reports significant losses at the casino.
Amount: ??
MONACObet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 21m 31s
Case summary
1 hour ago
Public
Public
2 days ago
Translation
This is the worst casino I have ever played at. I lost 30,000 euros in two months and only won 1,600 euros once. Ridiculous, I do not recommend this casino.
Automatic translation:
Public
Public
yesterday
Dear Jaroslavkro,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Casino Guru is examining the case
