The player from Slovakia expressed frustration with the casino, stating he had lost 30,000 euros over two months, only managing to win 1,600 euros once. The Complaints Team informed him that without substantial evidence to support claims of unfair practices, such as an extensive game history, the case could not be pursued further. Consequently, the complaint was closed due to the lack of strong supporting evidence.
MONACObet Casino - Player reports significant losses at the casino.
Amount: ??
MONACObet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
MONACObet Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 weeks ago
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3 weeks ago
Translation
This is the worst casino I have ever played at. I lost 30,000 euros in two months and only won 1,600 euros once. Ridiculous, I do not recommend this casino.
Automatic translation:
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3 weeks ago
Dear Jaroslavkro,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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3 weeks ago
Translation
Hello, I can only give statements of how much I lost and that I'm not lying, I only won once, but you have to find out through monacobet transactions and history, how I spun on empty does not give anything
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3 weeks ago
Thank you for your reply, Jaroslavkro. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.
If you do not agree with our decision, you can always contact the licensing authority, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
