HomeComplaintsMoiCasino - Player’s withdrawal has been delayed.

MoiCasino - Player’s withdrawal has been delayed.

Amount: €200

MoiCasino
Safety Index:Above average
Submitted: 05 Aug 2022 | Case closed : 19 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Finland requested a withdrawal a week prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago

I cannot get money from moicasino after withdrawal over 1 week for now day. The customer service didn’t help anything just tell me to wait 3 banking day and after that have to wait 5 banking day, now have to wait more over 8 banking day.

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2 years ago

Dear Surasith,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago

Dear Surasith,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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