The player from Brazil had accused the casino of deceptive practices, specifically misleading promotional emails about potential double winnings on PGSoft games. Despite trying multiple times, the player had noticed no payout, doubted potential game manipulation and asked for clarification. We had informed the player that without substantial evidence, we could not proceed with the complaint. After further exchange, the complaint was eventually rejected due to lack of proof supporting the player's claims.
MMAbet Casino - Player accuses casino of misleading promotions and possible game manipulation.
Amount: 50 R$
MMAbet Casino
Safety Index:Above averageSafety Index
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7.7
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
10 months ago
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10 months ago
Translation
This Casino is completely deceptive towards its customers. They constantly send out emails and SMS messages claiming that they have doubled the winnings on PGSoft games. Are they implying that the games can be manipulated? But, the games simply do not pay anything at all. I have tried it before and it didn't work out. Today, I received more emails with this promotion and decided to try again. However, the slots from PGSoft just eat up the money and pay nothing in return. The customer service representative claimed on chat that this depends on your luck, and that you can possibly have double the winnings. This is misleading. After all, we have to be lucky to win in any case. Therefore, what they promise is nothing but a lie. I would like PGSoft to comment on this. Are your slots manipulated by the casinos?
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10 months ago
Dear billcreyson,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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10 months ago
Translation
I understand that you have to be lucky. Sometimes you win and sometimes you lose. But what Casino does is not about luck. They send an email saying that you will win 2x more in the games... You don't need that because you already have the luck factor to win. The casino doesn't make it easy for you to win more. That's deception. But everything is fine . We live in a country where everything wrong is right thanks to the government of a thief. Hahaha
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10 months ago
Thank you for your reply, billcreyson. While I understand your frustration, we aren't able to proceed with cases like this without bulletproof evidence.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
