The player from Ukraine is experiencing issues in accessing an online casino, unsure if it is operational again since previously closing down. Unfortunately, the casino ceased operations months ago and there was no way how to get in touch with it, so the complaint was closed as 'unresolved'.
Minny Casino - Player unable to access online casino.
Black points: 606
Amount: $303
Minny Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
Minny Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
This casino was closed down, but is it operating again or not??? I can't seem to log in!!!! Here is the link to it https://www.minnycasinomembers.com/login/
Automatic translation:
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1 year ago
Dear vanya.tkach,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The original casino website is not accessible, but there is a chance that the casino created a special VIP room for specific players. Unfortunately, we cannot influence who has been invited.
Did the casino withhold your winnings when they were closed?
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear vanya.tkach,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
It's been almost a year since they closed!!! They never paid the money
Automatic translation:
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1 year ago
Unfortunately, at this point, we are not able to proceed further with this complaint as we personally do not have any contact, or way how to get in touch with a closed casino. Since there is not much that can be achieved without cooperation from its side I am afraid that we have no other chance but to close this complaint as unresolved.
I understand this isn't a satisfactory solution to your issue, but if the casino decides to react, we will reopen the complaint, and you will be notified by email.
