HomeComplaintsMinny Casino - Player unable to access online casino.

Minny Casino - Player unable to access online casino.

Black points: 606

Amount: $303

Minny Casino
Safety Index:Low
Submitted: 27 Jul 2023 | Unresolved : 04 Aug 2023
Unresolved Our verdict

Unreasonable excuse

UNRESOLVED

Case summary

9 months ago

The player from Ukraine is experiencing issues in accessing an online casino, unsure if it is operational again since previously closing down. Unfortunately, the casino ceased operations months ago and there was no way how to get in touch with it, so the complaint was closed as 'unresolved'.

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9 months ago
Translation

This casino was closed down, but is it operating again or not??? I can't seem to log in!!!! Here is the link to it https://www.minnycasinomembers.com/login/

Automatic translation:
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9 months ago

Dear vanya.tkach,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The original casino website is not accessible, but there is a chance that the casino created a special VIP room for specific players. Unfortunately, we cannot influence who has been invited.

Did the casino withhold your winnings when they were closed?

Thank you very much in advance for your reply.

Best regards,

Kristina

Edited by a Casino Guru admin
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9 months ago

Dear vanya.tkach,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago
Translation

It's been almost a year since they closed!!! They never paid the money

Automatic translation:
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9 months ago

Unfortunately, at this point, we are not able to proceed further with this complaint as we personally do not have any contact, or way how to get in touch with a closed casino. Since there is not much that can be achieved without cooperation from its side I am afraid that we have no other chance but to close this complaint as unresolved.

I understand this isn't a satisfactory solution to your issue, but if the casino decides to react, we will reopen the complaint, and you will be notified by email.

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