Minny Casino - Player’s winnings haven’t been received yet.

Good night. I ordered funds on October 1, 2022. they haven't arrived yet. I write to them at support@minnycasino.com, but they don't reply to me at all, I don't know what to think. Please help me.

Dear vanya.tkach,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have not been paid since October 1, 2022. which I ordered for withdrawal.

I have already withdrawn before, I withdrew money and it came to me, but now it does not come and the casino does not give me any answer!!!

Dear vanya.tkach,

Have you received your withdrawal from the casino yet?

I still haven't received $154 from the casino.

I ordered 154 dollars to be paid back on October 1, 2020, but they have not yet paid it to me. I ordered funds on binance

The funds arrived today.

Awesome news, vanya.tkach. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.