The player from Ukraine has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Minny Casino - Player’s winnings haven’t been received yet.
Amount: $154
Minny Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
Minny Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good night. I ordered funds on October 1, 2022. they haven't arrived yet. I write to them at support@minnycasino.com, but they don't reply to me at all, I don't know what to think. Please help me.
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2 years ago
Dear vanya.tkach,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
I have not been paid since October 1, 2022. which I ordered for withdrawal.
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2 years ago
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I have already withdrawn before, I withdrew money and it came to me, but now it does not come and the casino does not give me any answer!!!
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2 years ago
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I still haven't received $154 from the casino.
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2 years ago
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I ordered 154 dollars to be paid back on October 1, 2020, but they have not yet paid it to me. I ordered funds on binance
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2 years ago
Awesome news, vanya.tkach. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
