Jean's work in Casino Guru is focused on data, admin, and website management. With over 10 years of experience in the administrative industry plus experience as a licensed poker dealer, Jean as a casino analyst has the perfect eyes and ears in overseeing complaints and website supervision. Apart fro...
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Jean S.
Author
Jean Susor
Casino Analyst & Complaint Specialist
Jean's work in Casino Guru is focused on data, admin, and website management. With over 10 years of experience in the administrative industry plus experience as a licensed poker dealer, Jean as a casino analyst has the perfect eyes and ears in overseeing complaints and website supervision. Apart fro...
Not all of the terms and conditions are translated to the language option provided on the website
Casino screenshots
MilkyWay Casino Review
MilkyWay Casino scored 6.2/10 on our Safety Index, ranking below average. When I took a deeper dive into the reasoning behind this, it became clear that the score was lowered due to fairness concerns, questionable terms, and the casino's smaller, less established operator.
With just 11 user reviews, data was limited, but overall sentiment leaned positive. Most complaints involved slow verification and bonus exclusions, which matched some of our findings.
There are some benefits to using them, including a 3-part welcome bonus. The highlight of this deal for me was the option to choose between a 150% bonus up to $€/500 or 50 no-wager free spins.
Read on for more information about what else you can expect from MilkyWay Casino.
Fairness and safety of MilkyWay Casino
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of MilkyWay Casino, we have looked closely into the Terms and Conditions of MilkyWay Casino and reviewed them. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
According to our approximate calculation or collected information, MilkyWay Casino is a large online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we are aware, no relevant casino blacklists mention MilkyWay Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
In our comprehensive review of all relevant aspects, MilkyWay Casino has attained a Below average Safety Index of 6.1. This casino is not a good fit for players in search of an online casino that is committed to fairness.
Note: According to our records, MilkyWay Casino is related to 4 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of MilkyWay Casino. Due to the link to other casinos, this casino has scored a lower Safety Index than it would have on its own.
Our MilkyWay Casino T&Cs review
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of MilkyWay Casino to be mostly fair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints filed about MilkyWay Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. Our Complaint Resolution Center takes in player complaints. We add these to complaints from other sources when we work out the Safety Index.
We currently have 5 complaints directly about this casino in our database, as well as 26 complaints about other casinos related to it. Because of these complaints, we've given this casino 4,381 black points in total, out of which 2,867 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
MilkyWay Casino user feedback and reviews evaluated
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
MilkyWay Casino has a Good User feedback score based on the 10 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company data
MilkyWay Casino is owned by WoT N.V. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
MilkyWay Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Authority.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 50,000 per month
No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at MilkyWay Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Portuguese
Russian
Japanese
German
Finnish
Italian
Korean
Polish
Norwegian
Turkish
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at MilkyWay Casino, your account, withdrawals, or anything else. Based on what we found in our tests, we rate the customer support at MilkyWay Casino as average.
MilkyWay Casino slots and casino games
MilkyWay Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 81 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Realtime Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Evoplay, Ezugi, Push Gaming, Eyecon, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, Relax Gaming, Smartsoft Gaming, Platipus, Lucky Streak, Spadegaming, BF Games, Fortune Factory Studios, Spribe, All For One Studios (ALL41), OneTouch, iMoon, Galaxsys, Reevo, RAW iGaming, Mascot Gaming, Vivo Gaming, Onlyplay, Royal Online Entertainment, PG Soft (Pocket Games Soft), Gameburger Studios, Gamebeat, MGA, Fugaso, AFB Gaming, Caleta Gaming, RTG Slots, Peter & Sons, AvatarUX, Retro Gaming, Gold Coin Studios, YGR Gaming (Yes Get Rich), Imagine Live, Gamzix, 3 Oaks Gaming, 1spin4win, Kalamba Games, CT Interactive, Just For The Win, Games Global, PopOK Gaming, InOut, Original Games, EGT Digital, TopSpin Games, Triple Cherry, Hacksaw Gaming, Netgame, Ka Gaming.
Bonuses and codes offered by MilkyWay Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 9 bonuses from MilkyWay Casino in our database, which include:
45 FREE SPINS on E-Force
50 EXTRA SPINS on Release the Kraken 2
50 EXTRA SPINS on Dragon Lore Gigarise
100% up to $500
50 EXTRA SPINS on 7 Gold Gigablox
75% up to $500
75 EXTRA SPINS on Sword of Ares
150 EXTRA SPINS on Clash of Claws (Yggdrazil)
150% up to $500
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
WoT N.V.
Operator
WoT N.V.
Established
2023
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of MilkyWay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at MilkyWay Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 11
Not Available: 4
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by MilkyWay Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that MilkyWay Casino does not offer any bonuses to players from your country.
Loyalty program
MilkyWay Casino offers a loyalty program. Here is what you can get for achieving a higher status:
Personal managerCashbackBirthday giftFaster withdrawalsExclusive rewards
Payment methods
Payments
Browse an overview of payment methods supported by MilkyWay Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(41)
Payment methods (41)
Transaction limits
Withdrawal limits
€50,000
per month
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDEURAUDBRLJPYMXNPLNTRY
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
12 languages
EnglishGermanItalianRussianSpanish
7 more
All languages (12)
English
German
Italian
Russian
Spanish
Finnish
Japanese
Korean
Norwegian
Polish
Portuguese
Turkish
Live chat
Live chat not available
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Subpar
Based on 6 tests
Date and tester
Rating
24 Mar 2025
Ivana F.
Bad
14 Jun 2024
Jana K.
Subpar
04 Sep 2023
Michaela S.
Subpar
07 Aug 2023
Michaela S.
Subpar
18 Jul 2023
Pavel K.
Subpar
13 Jul 2023
Michal V.
Excellent
E-mail support rating
Subpar
Average response time: 1d
Based on 1 test
Date and tester
Response time
Rating
23 Jan 2026
Jean S.
1d
Subpar
User reviews
User reviews of MilkyWay Casino
This is a place to share experience with MilkyWay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Good
Rated by 10 users
Very positivePositiveNeutralNegativeVery negative
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Write a review
Casino Guru
We want players to understand gambling.
• 6 months ago
They are not paying my winnings excuses after excuses , it was approved but not done yet . There was a problem . The bank rejected the deposits , over 2 monthis of trying to get my $500 out of them they sent it backbto the account apparently but its not there and then claimed i only had $150 max withdrawal, the amount of lies is really bad . i did everything they wanted finished wagers ect was on real money. Im currently blocked from telegram and Facebook as well as unable to contact on the site chat support email is not responding. I am progressing to legal action if the site doesn't pay winnings within 7 days
Not much never ever got excatlly what was suggested you would
Dont seem to pay legitimate wins
• 1 year ago
A colorful casino that gives a lot of bonuses without payments for which later excludes users using mich. For a positive opinion here I was supposed to get 150fs - and I kind of got it but only in the information email from the manager, and there is nothing on the account... I found out that they excluded me and they didn't get them, which in my opinion is a scam. I do not recommendsay candy original style.
Easy verification, fast withdrawals, many deposit/withdrawal methods.
A lot of deposit bonuses as well as frequent no deposit.
no deposit bonuses
bad live help Incomprehensible bonus conditions, exclusion of players from bonuses without deposit without deposit between them, dragging payments, weak vip program
• 1 year ago
The casino is very nice,my first choice for international casino gaming.Sometimes the withfwaws are too slow,bit never had any problem.You must try it. Also 24/7 support, quite good.
Friendly customer,Lot of free bonuses
Sometimes slow withdrawal,but no probl m to now
MilkyWay Casino
Thank you for your positive review! We're thrilled to hear that you consider us your first choice for international casino gaming. We appreciate your feedback regarding withdrawals and will continue working to improve our processes to ensure faster service. It's great to know that you've had no issues and that our 24/7 support has been helpful. We look forward to welcoming you back for more exciting gaming experiences!
• 1 year ago
Everything is easy to find, and there's no glitching while playing. Support answers quickly and are very helpfull.
Support answers fast and helps clear any problem
All kinds of bonuses
Easy to use website
Verification selfie with ID
MilkyWay Casino
Thank you for your positive feedback! We're thrilled to hear that you're enjoying a smooth experience and finding everything easily. Our support team is always happy to assist you quickly and effectively. We appreciate your kind words and hope you continue to have a great experience!
• 1 year ago
I liked playing at this casino the staff where friendly and helpful it had a good selection of slots and games it has plenty of different banking means for both depositing and withdrawing and has a great selection of tournaments
Could have more slots
More slots available while playing bonus money
Verification could be quicker
MilkyWay Casino
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your experience with us and that our friendly and helpful staff made a positive impression. It's great to know that you appreciated our wide selection of slots, games, and tournaments, as well as the variety of banking options available for deposits and withdrawals. We strive to provide the best possible experience for our players, and your kind words motivate us to keep improving. We look forward to welcoming you back for more fun and exciting gaming!
• 1 year ago
MilkyWay is a casino worth paying attention to. Very pleasant interface and graphic design of the site, a lot of game providers, support is always there to help, a developed loyalty program with cool prizes and most importantly for each player a new daily bonus of deposit and no deposit! Fast withdrawal and account verification. I am satisfied. I recommend!
MilkyWay ist ein Casino, für das es sich lohnt, sich zu interessieren. Sehr angenehme Schnittstelle und grafische Gestaltung der Website, eine Menge von Spielanbietern, Unterstützung ist immer da, um zu helfen, ein entwickeltes Treueprogramm mit coolen Preisen und vor allem für jeden Spieler einen neuen täglichen Bonus von Einzahlung und keine Einzahlung! Schnelle Auszahlung und Kontoverifizierung. Ich bin zufrieden. Ich empfehle !
fast withdrawals
schnelle Abhebungen
nice bonuses
nette Boni
MilkyWay Casino
Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your experience at MilkyWay Casino. It's wonderful to know that you appreciate our user-friendly interface, diverse game providers, and reliable support team. We take pride in our loyalty program and daily bonuses designed to enhance your gaming journey, so we're glad they stand out to you. Your satisfaction with our fast withdrawals and verification process means a lot to us. Thank you for recommending us—we can't wait to welcome you back for more exciting moments! 🚀
• 2 years ago
I tried to play in that casino because I see that the players write good reviews but I was mistaken, I took the free spins bonus from which I got almost nothing. When I played for my money it was more empty spins than full ones. I know there will be an answer that it is not the fault of the casino but the providers, but I am not of that opinion. There is a very low RTP.
Pokušao sam igrati u tom kazinoju pošto vidm da igrači pišu dobre ocijene ali sam se prevario,uzeo sam bonus na besplatne spinove od kojih sam dobijo skoro ništa.Kad sam igrao za moj novac to je više praznih okreta nego punih.Znam da če biti odgovor da to nije kriv kazino nego provajderi,ali ja nisam tog mišljenja.Tu je vrlo nizak RTP.
Nice station
Lepa stanica
Quick payment
Brza uplata
Lots of games
Mnogo igara
Many providers
Mnogo provajdera
Very low RTP
Vrlo nizak RTP
MilkyWay Casino
It's important to note that RTP percentages can vary across different casinos and game providers.
At Milky Way Casino, we strive to offer a diverse selection of games from reputable providers to ensure a fair and enjoyable gaming experience. We appreciate your feedback and are committed to continually improving our services to meet the expectations of all our players.
If you have further concerns or need assistance, please don't hesitate to contact our customer support team.
• 2 years ago
I have been playing here for almost two weeks.The welcome bonus has decent terms and wager is smaller than other casinos.Its is the first time since years that i reached two times betx500 and one betx350 in 2 winning sessions.Deposit bonus has max cashout limitation.The verification completed in 2 days cause the casino asked for further documents with photo.Cash out pending time is upon 24hours via e-wallet and its valid.The game selection is great and chat is always there.I usually comment on bad casinos that find the most imaninary ways to delay a withdraw.This casino suprised me positively.Well done, professional behaviour.
Good rtp,chat available,cash out upon 24hours,great selection of providers
Further verification may occur,cash out limits when playing with deposit bonus
MilkyWay Casino
Thank you for sharing your positive experience with. We are delighted to hear that you found the welcome bonus terms favorable and that you achieved significant wins during your sessions. It's also great to know that the verification process was completed promptly and that subsequent withdrawals were processed efficiently.We appreciate your feedback on our game selection and customer support. Your satisfaction is important to us, and we strive to provide a seamless and enjoyable gaming experience.Thank you for choosing MilkyWay Casino, and we look forward to welcoming you back for more exciting gaming moments.
• 2 years ago
Nice casino, I haven't won anything so far, the most I had to withdraw was 140 euros, but I wasn't satisfied with this amount. I've already paid a lot there, but I'm starting to wonder if I'm unlucky or if something is wrong. But I've been playing there for maybe a month, so I don't know. It looks believable and generally cool, the games are great. I play there regularly and I want to go back there.
Fajne kasyno narazie nic nie wygrałem najwięcej do wypłaty miałem 140euro ale nie zadowalała mnie ta suma. Wpłaciłem już tam bardzo dużo ,tyle że zaczynam się zastanawiać czy mam pecha czy coś jest nie tak. Ale gram tam od może miesiąca więc niewiadomo. Wygląda wiary godnie i ogólnie fajnie, gry są świetne. Gram tam regularnie chce się tam wracać.
Cool games
Fajne gry
Visual setting
Wizualna oprawa
I don't take deposit bonuses, but from time to time I get some spins after playing, so I use them for cashback, there's something to do
Bonusy od depozytów nie biorę ale co jakiś czas po grze dostaje jakieś spiny to z nich korzystam do tego Cashback jest co robić
For me, you only have to pay by card because there are many barriers to overcome at the apartment building, e.g
Dla mnie to tylko karta trzeba płaci bo dużo barier do pokonania przy bloku np
MilkyWay Casino
It's understandable to feel concerned when initial wins are modest. Online gaming outcomes are determined by random number generators, ensuring fairness and unpredictability. Many players experience fluctuations in their gaming sessions, and it's common to encounter both wins and losses over time.MilkyWay Casino offers a diverse selection of games from various providers, aiming to provide an engaging and enjoyable experience for all players. If you have any questions or need assistance, the customer support team is available to help.Remember to play responsibly and enjoy the gaming experience.
• 2 years ago
I made a win of 190 euros and so far it has not been deposited, and I have not received any information, I want to bet more there so I have to know if I will really pay, I deposited 25 euros in this casino, the payment system is very confusing.
Obtive um ganho de 190 euros e até agora não foi depositado, e nem informação recebo , eu quero apostar mais la pra pra isso tenho que saber se realmente vao pagar ,depositei 25 euros nesse cassino,muito confuso o sistema de pagamentos ,se tiverem como me ajudar agradeço, abraços
Lots of great quality games
Muitos jogos de ótima qualidade
The payment system is very confusing
O sistema de pagamentos é muito confuso
MilkyWay Casino
Thank you for sharing your experience with Milky Way Casino. We understand your concern regarding the pending withdrawal and the lack of communication. Typically, withdrawal processing times can vary depending on the chosen payment method and the casino's internal procedures.
In some cases, casinos may conduct additional verification checks, especially for larger withdrawals, which can extend processing times. To address your situation:
1. **Contact Customer Support:** Reach out to Milky Way Casino's customer service to inquire about the status of your withdrawal and seek clarification on any required steps.
2. **Review Terms and Conditions:** Check the casino's withdrawal policies to understand processing times and any conditions that might affect your withdrawal.
3. **Consider Payment Method Limitations:** Be aware that certain payment methods may have restrictions or longer processing times, which could impact the speed of your withdrawal.
While the payment system may seem complex, casinos often have specific procedures to ensure security and compliance. By proactively communicating with customer support and understanding the casino's policies, you can gain clarity on your withdrawal status.
Discussion
MilkyWay Casino discussion
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