Miki Casino - Player's withdrawal blocked due to additional betting demand.

I utilized the welcome bonus offered by this casino site.

I cleared the betting conditions and all of the remaining bonus amount has been cashed out.

However, I have been harassed with a demand to place an additional bet of approximately $105,000 as my withdrawal request was refused.

I checked the page describing the percentage of betting conditions, referred to as "contribution", and was playing with the machine that reflected 100% of the betting conditions in accordance with the terms of use.

Yet, they resort to excuses that these machines are due to a system error.

This is despite the process being correctly progressed on the system.

I have no intention to accept their claim as it would enable them to manipulate the percentage retrospectively, but I'm troubled by their refusal to withdraw unless I clear the additional conditions.

Would it be possible for you to intervene so this unreasonable demand can be retracted?

Hello kassan7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MIki Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you claim exactly? Is the wagering amount visible anywhere within your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

You can also check by logging into your account.

The bonus you claimed is a welcome bonus

I deposited $2,000 and got a 100% bonus

I can't see the bet amount anymore without manually calculating it, but I have a photo of what happens when the bonus conditions are met.

The last time we spoke was on 5/13 via email.

Hello kassan7,

Please forward any screenshot or other evidence and the communication between you and the casino to nikolas.b@casino.guru.

sorry for being late.

I have just emailed you the chat conversation and four screenshots.

Please confirm.

Dear kassan7,

After looking into the casino terms, (https://ja.miki.com/en/termsandconditions) they clearly states the wagering contribution of Blackjack (5%).

I can understand that it may be frustrating as in the game tab, the details were different. However, the terms prevails over the details given in the game especially if they just had technical issues. You could have still see the wagering in their terms. By registering, you accepted these terms and you have to follow them.

We can only advise you to finish the wagering as the casino did everything correctly according to the provided information so far.

Is there anything else we could assist you with?

Dear kassan7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

>The blackjack bet contribution (5%) was clearly stated.

This is not a proper understanding of the casino's system.

The contribution level written in the terms of use is a guideline, and the contribution notation is the correct specification.

Even now, BJ is listed as 10% instead of 5%.

If 5% is correct, then surely the casinos are at fault for still ignoring this contribution notation?

> 29.2.2 By default, the game coefficients are set as follows: 100% - all slots

This is a rebate bonus, not a wagering requirement, but if, for example, a slot machine with a 5% rebate bonus contribution is given priority over the terms of use, can the principle of a 100% rebate be applied to all slot games by claiming that the terms of use take priority?

> We recommend that you complete your bet as the casino has processed all information provided correctly.

If the player is unsure whether the contribution notation is correct

How can I check that?

I confirmed on live chat when the wagering requirements for Baccarat were reduced from 100% to 10%.

At that time, I believe I received a response via live chat stating that the contribution notation was correct.

I also checked the progress of the wagering requirements on the bonus page and confirmed that it was working properly.

> Most slot games are 100%.

Although this sentence is included in the bonus terms and conditions, in reality, when you look at the contribution notation, there are many machines that are not subject to the wagering requirements and many machines that are only 50%.

Players check these things before playing, but if a retroactive claim like this one is allowed, then there are "almost" exceptions to this statement, and those exceptions are when a dispute arises where a company claims after the fact that a certain slot machine has a 0% odds, so does that mean that Casino Guru will accept Miki Casino's claim?

That's what they're talking about, right?

The contributions are listed correctly, the wagering requirements progress on the bonus page works properly, and the system also works properly when it switches from 100% to 10% midway.

Dear kassan7,

Unfortunately, as the casino terms clearly stated the contribution of blackjack in their terms, there is nothing we could do regarding this matter. Always the terms prevails and the system of wagering is automatic not manually done by the casino.

Basically the player has to finish the wagering requirement in order to cash out the bonus winnings. If you are not satisfied with the wagering contribution of blackjack, I can only recommend to play a different game with higher contribution.

Please always keep in mind that every casino bonus is a good-will from them and they can set any rules they want and it is up to the player whether they claim those bonuses or not.

We will be now closing the complaint based on the above described explanation.

Best regards,

Nick