The player from Austria was facing issues with his casino, claiming his payouts were being deliberately withheld. He was unhappy that the withdrawal process was not completed within 30 hours. We attempted to gather more information about his account status and the nature of his winnings, but the player did not respond to our inquiries. As a result, we were unable to investigate further and had rejected the complaint.
Megaslot.io Casino - Delayed Payouts for the Player.
Amount: €1,500
Megaslot.io Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
The casino is deliberately withholding the payout.
It's unacceptable that a withdrawal process isn't handled within 30 hours.
Automatic translation:
Public
Public
1 month ago
Hello Porzellanpaul,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megaslot.io Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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