The player from Italy claims that the casino has unfairly confiscated his winnings after he declared himself a compulsive gambler, closing his account and only refunding his deposits. He requests the return of at least 50% of his total deposits, amounting to around 5000 euros, or he will consider legal action.
Megapari Casino - Player’s winnings have been confiscated due to multiple accounts.
Amount: €5,000
Megapari Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
5d 3h 16m 59s
Case summary
2 days ago
Public
Public
1 week ago
Translation
This casino has unfairly taken a lot of money from me because I once declared that I was a compulsive gambler. I opened many accounts with them using different email addresses, but when I won, they canceled my winnings, closed my account immediately, and only refunded my deposit. However, when I lost money, they simply closed the account without refunding me anything at all.
I kindly request the return of at least 50% of the deposited amount, which is around 5000 euros, or I will be forced to contact my attorney.
Automatic translation:
Public
Public
1 week ago
Dear schieralorenzo09,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Megapari Casino. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if any of your accounts were fully verified?
When you created new accounts with different email addresses, did you submit the same personal information, including your name, surname, address, date of birth, and phone number?
When exactly did you request self-exclusion from this casino for the first time?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
1 week ago
Translation
Hi, yes many of my accounts have been verified, and yes I have used the same information in each account except the email which has always been different. The first self-exclusion was a year ago
Automatic translation:
Public
Public
2 days ago
Could you please specify how many accounts you created at Megapari Casino that were successfully verified? Please forward me all the evidence of these accounts being verified in the casino at veronika.l@casino.guru.
Also, kindly forward me the first self-exclusion request you made in Megapari Casino a year ago. My email address is veronika.l@casino.guru. Thank you for your cooperation.
schieralorenzo09 has 5d 3h 16m 59s to reply
