BeonBet Casino - Player’s withdrawals are delayed and cancelled.

Hi, I have been trying to withdrawal funds from BeonBet since the 1st March 2026

i have placed the first request and it was cancelled even though my account is fully verified, online chat told my it was a technical error and to resubmit having to wait the timeframe again, I have since put through 2 more withdrawal requests both ending in cancellation! I don’t seem to be getting any help from live chat and they just keep telling me to resubmit request.

thank you

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions so I can better understand your situation.

• Which payment method have you used to deposit money into this casino? Did you select the same payment method when submitting your withdrawal request?
• Have you tried choosing several different payment methods to see whether your withdrawal request would be cancelled again?
• Has the casino’s customer support provided any suggestions regarding your withdrawals, for example, processing them manually?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, thanks for the quick reply, I deposited using card payment and withdrawal is a bank transfer as that is the only option I can use as the rest are bitcoin etc, live chat are giving me no other suggestions apart from to resubmit, they have said today that they have passed it to another department, I have never made a successful withdrawal as this is the first time using their site.

thank you

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gray2103,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika